Service Manager

- Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Service Manager - Europe

Location: The Netherlands, North Germany, or Belgium. Regular travel to our Zoetermeer site will be required.

About the Opportunity:

- Lead, motivate, and develop the service and repair teams to be highly customer-focused, differentiating Servomex as a key service provider
- Manage the Service team to grow profitable service and spares revenues, from all service products and grow the service contract business
- Develop and maintain a robust service operations model to achieve TAT targets and exceed customer’s expectations, including developing training plans for the team and wider Channel Partner network
- Control the financial elements of the department, including develop annual budget, regular forecasting, and deliver on monthly results for revenue and costs commitments.
- Work alongside and support the Regional Sales teams in promoting and closing new service business at every opportunity, generating, and promoting service contracts and actively negotiating agreements in accordance with Spectris guidelines.
- Management of Salesforce Field Service Lightning, to ensure all cases are being handled efficiently and in a timely manner, managing user adoption and data integrity, as well as delivering on key KPI’s, such as utilisation, first response, TAT, full resolution
- Management of all HSE activities for the team and service centres within the region
- As part of the global service team, you will participate in cross learning, promoting best practice and driving continuous improvement within your own team and the wider organisation
- Any other duties and responsibilities as required by the business

About your Talent:

- Track record of successful Service management in a customer facing role within a similar technical manufacturing environment.
- Experience managing and developing people, including across country boundaries
- Strong commercial background and business acumen
- Knowledge of System Integration business
- Possess excellent personal organisation and business administration skills
- Outstanding written and verbal communication skills including the ability to present to executive decision makers
- Possess the ability to work productively, efficiently, and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
- Availability to travel throughout Europe and Globally as required
- University degree or equivalent-technical degree

Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment. These include:

- Discretionary Company Bonus
- Company Car/ Car Allowance
- Annual Performance Review
- Company pension scheme

About Us:
An acknowledged innovator in gas analysis technologies for more than 60 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.