Sr Customer Service Associate

hace 1 semana

San Luis Potosí, México ADI Global Distribution A tiempo completo

**JOB DUTIES**:

- Respond to a mix of customer inquiries through different channels.
- Identify and work with digital team to resolve website related problems.
- Maintain accurate customer records and document all interaction in a CRM system
- Guide customers on best practices for website management.
- Collaborate with other teams such as sales and account management, to resolve customer issues.

**YOU MUST HAVE**:

- Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication.
- At least 6 months in a similar Customer service position.
- Strong Microsoft Excel skills
- Ability to analyze issues, identify causes and implement solutions.

**WE VALUE**:

- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction

**WHAT'S IN IT FOR YOU?**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a global, innovative company shaping the future in its industry.

LI-CM1

LI-Hybrid

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