Escalations Specialist, Senior

PayJoy is hiring a Technical Support Specialist to serve as the highest escalation point and bridge between Technical Support and Engineering. You will own unresolved issues, perform deep-dive RCA, and advocate for fixes based on data trends.You will mentor the L2 team, maintain data standards, and optimize the backlog to ensure actionable information...

Turnitin, Llc is seeking a Tier 2 Technical Support Representative to join a remote-first team. You will liaise between Support, Development, and Product, handling escalations, reproducing bugs, and preparing detailed information for Tier 3 engineers.You will be the first internal point of contact for product questions, while ensuring high-quality customer...

Zebra Technologies is seeking a Technical Customer Support professional (Printing Specialist) to diagnose and repair print engines, label printers, and mobile devices. You will calibrate systems, configure software, and design labels using Zebra utilities to maximize uptime in customer environments.You will lead escalation handling, communicate complex...

PayJoy is seeking a Technical Support Specialist to serve as the highest escalation point and strategic liaison between Technical Support and Engineering. You will own complex issues, perform deep-dive RCA, and drive data-backed product improvements. You will mentor the L2 tier, create training materials, and help optimize the ticket backlog to ensure...

Udemy is seeking a Senior Customer Experience Analyst in Mexico City to resolve complex customer escalations and drive strategic projects across vendor management, content/wiki management, and data insights. You will mentor junior teammates, collaborate with Customer Success, Product/Engineering, and Revenue Operations, and help shape cross-functional...

The primary focus of this position is the support and maintenance of Workday in addition to other systems. It leads and acts as a liaison between specific user areas such as Human Resources, Benefits, Payroll, Learning and Development and Information Technology Services to define business problems and opportunities for improvement. This individual serves as...

Stripe is seeking an AutoFile Specialist, Tax to manage high-stakes escalations and drive operational resilience within the Complex Tax Operations team in Mexico City. You will investigate unstructured problems, connect data and people, and coordinate cross-functional efforts to prevent recurrence. The role emphasizes problem-solving, collaboration, and...

Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...

Onboarding Specialist / Talent Acquisition Specialist Es responsable de gestionar de manera integral el proceso de incorporación documental, administrativa y contractual de los candidatos contratados, garantizando que cada nuevo colaborador cuente con su expediente completo, validado y cargado correctamente en los sistemas de la organización, en...