Index Client Service Specialist

**Sales and Relationship Management**:
Build and maintain our client relationships, helping to find solutions to their complex needs.

**Indexes**:
Set the benchmarks for our industry

How will you deepen the world’s understanding of global markets?

By combining deep knowledge and a systematic and well-defined methodology, you could help develop and construct the indexes that provide data and timely insights in an ever-changing world.

Your team responsibilities

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI’s benchmark products.
The Index CS Specialist will strive to become a product and client type expert within the CS group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts.

What we offer you
- At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
- You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities
- Key contributor to growth by achieving high client retention rates and increasing productivity
- Understand clients’ investment process, needs and use cases to provide premium service to assigned accounts.
- Develop an in-depth knowledge of the benchmark data processing within each team of the covered clients
- Gather information on how competitors’ data flows within the various teams of assigned clients
- Communicate client data management process and use case within the organization
- Contribute to the account management function by ensuring relevant product and Research information is shared with clients
- Responsible for delivering client education and product training
- Answer detailed client inquiries about MSCI products and methodology
- Work closely with account managers and sales support teams during product implementation and on boarding of new clients.

Your skills and experience that will help you excel
- Undergraduate degree in finance, economics, statistics, mathematics, or similar field.
- Excellent English communication skills (verbal and written).
- CFA, MBA or equivalent degrees is a plus.
- Minimum of 5 years’ experience in Financial Services.
- Deep understanding of international financial institutions and global financial markets.
- Strong analytic, quantitative, and problem-solving skills.
- A self-starter and highly motivated, ability to work individually and within a team.
- Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.

How we’ll support you
- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
- As a new joiner you’ll be enrolled on our Global Orientation interactive learning experience to set you up for success.
- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women