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Balenciaga Department Manager Polanco
hace 2 semanas
locations
CIUDAD DE MEXICO
time type
Full time
posted on
Posted 13 Days Ago
job requisition id
R092055
Summary
We are currently seeking a Department Manager who will report to the Store Director.
YOUR OPPORTUNITY
The Department Manager is a professional in the category(ies) they oversee and is responsible for implementing a clienteling mindset among their team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s).
They behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director.
They are involved in their department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.
Actualmente estamos buscando un Gerente de Departamento que reportará al Director de Tienda.
TU OPORTUNIDAD
El Gerente de Departamento es un profesional en la(s) categoría(s) que supervisa y es responsable de implementar una mentalidad clientelista entre su(s) equipo(s) para garantizar las metas cuantitativas y cualitativas asignadas por el(los) departamento(s).
Se comporta como un embajador de la marca y un profesional de ventas proactivo que opera de acuerdo con los objetivos y procesos fijados por el Director de Tienda y Asociado de Tienda.
Están involucrados en el desarrollo del equipo de su departamento liderando, motivando y entrenando a las personas para lograr los objetivos y metas asignados.
**Job Description**:
HOW YOU WILL CONTRIBUTE
A BUSINESS DEVELOPER
- Implement action plans defined with the HQ and Flagship/Store director and ensure follow-up
- Assign targeted quantitative and qualitative goals to the department team(s)
- Analyze the results: daily, weekly, monthly and set up constant assessments
- Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
- Ensure that the display of the Department(s) involved is in order and supervise product rotation
- Communicate high quality relevant feedback and reporting to the Associate Store
- Director/Store Director or Store team
- Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)
- Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
- Monitor business environment including local competition
- Keep store team informed at all times regarding Store performance
- Analyze sell through by category
A TALENT LEADER AND DEVELOPER
- Create and maintain a positive and motivating work environment
- Embody Balenciaga image and ensure that the team is also aligned
- Motivate and challenge store management and store team on a regular basis
- Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.
- Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability
- Partner with the Associate Store Director and Flagship/Store Director to recruit, train and develop your team
- Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
- Train team on “in Store” actions to develop client loyalty
- Lead by example and facilitate teamwork
A BRAND PROMOTER (CLIENTS)
- Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand
- internally and externally
- Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values
- Ensure Balenciaga Signature and Client experience are executed and consistent over time
- Inspire both clients and store team by embodying the Balenciaga Universe
- Ensure that the image of the Store is aligned with Balenciaga standards
- Follow up CEE and NPS scores and set up actions accordingly
- Assure the recruitment, development and retention of clients, from beginners to VICs
- Supervise sales to ensure Client journeys execution and omnichannel consistency
- Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans
- Promote and develop clienteling mindset, follows the sales to VIC and VVICs
- Personally manage all delicate situations regarding issues related to the product
A PROCESS MANAGER
- Ensure that all the processes are in compliance with legal, safety, internal requirements,
- sustainability, HR and stock organization
- Take all the necessary measures to ensure loss prevention and safety in the store
- Ensure the correct rotation of the goods in the warehouse for the department(s) involved
- Adhere, inform and follow-up on all processes and guidelines
- Execute team planning on a weekly and monthly basis and summit it the Associate Store Director
- Challenge current processes to ensure efficiency and eff
