Senior Site Reliability Engineer

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we're the backbone of the economy.

By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

**We're actively looking for amazing people like you to join our team**

We are looking for a Senior Site Reliability Engineer to help enhance, support, and troubleshoot observability of our stack. We are looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

This is a senior role that can drive initiatives to completion and find solutions to complex problems. With a team of Site Reliability Engineers you will help create best practices for our SRE teams in all areas of observability including monitoring, alerting, logging, and related instrumentation, all while working closely with engineering teams.

**Key Responsibilities**:

- Act as technical lead of a team of 3-5 Site Reliability Engineers focused on all aspects of observability
- Lead and contribute to design, develop, and improve logging, monitoring, and alerting
- Help integrate and build client libraries and work with product developers to expose and collect metrics
- Coordinate with SRE and developers to make use of this tooling
- Participate in an on-call rotation supporting production systems
- Mentor engineers and help develop their careers and technical skills
- Work across teams to provide architectural guidance and to drive large projects

**Qualifications**:

- Bachelor's degree in Computer Science or related field, or equivalent work experience
- 7+ years of experience in Software Engineering
- Expertise with containerization and container orchestration
- A passion for automation
- Strong understanding of and experience with SRE and DevOps principles
- Solid understanding of microservices environments and distributed systems
- Able to clearly communicate technical concepts to a wide audience

**So, why Nextiva?**

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We're outpacing our competitors, and it's an exciting time to join our team. If you're looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We're passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we've earned many more accolades along the way.

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