Country Operations Senior Manager

**Who are we?**

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition.

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers’ facilities, TSS employees are key enablers—helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.

**How will you make an impact?**

As the Country Operations Senior Manager, you’ll serve as the onsite leader for our Guadalajara operations, overseeing day-to-day performance, professionalism, engagement, and operational health for a 60+ person workforce.

This is an elevated leadership role that blends operational oversight with strategic people management and accountability. You’ll be responsible for driving recruiting and retention strategies, establishing measurable productivity and engagement goals, leading regular executive business reviews, and ensuring our Mexico operations are fully aligned with company values and performance expectations.

Your leadership will directly impact productivity, retention, engagement, and the overall success of our nearshore operations.
**What will you do?**

**Site Leadership**:

- Serve as the primary bridge between the Guadalajara team, Intugo management, and U.S. leadership—providing clear communication, consistent updates, and strategic recommendations on operational performance and employee satisfaction.

**Drive Operational Excellence & Results**:

- Maintain a strong daily presence on the floor to ensure operational metrics are met. Deeply understand processes to provide recommendations to meet metric goals and increase efficiency.

**Develop People & Culture**:

- Drive employee satisfaction and fulfillment through programs and development opportunities that strengthen the hearts and minds of team members.
- Build a strong and vibrant culture, aligned with TSS values, that strengthens collaboration, professionalism, and growth.
- Lead recruiting strategy and execution for Mexico, ensuring talent pipelines and retention efforts align with operational and business needs.
- Oversee timekeeping, attendance, and minimize overtime through proactive planning and collaboration with team leads and U.S. managers.
- Support onboarding, communications, and leadership visibility initiatives to build a consistent, high-performance culture.

**Executive Collaboration**:

- Partner with U.S. executives for regular operational and workforce health reviews, surfacing performance insights, strategic risks, and growth opportunities.

**Maintain Fiscal Responsibility**:

- Manage local spend related to branded supplies, employee amenities, and events with a focus on fiscal responsibility.

**Other Projects**:

- Perform additional duties and projects as the role evolves with business growth and organizational priorities.

**What does success look like?**
- Be a visible, respected leader who embodies the company’s values and drives operational excellence.
- Create a professional, productive, and positive onsite culture.
- Achieve Strong recruiting and retention performance aligned with business needs.
- Provide Clear communication and partnership between Mexico, Intugo, and U.S. teams.
- Reduce overtime and turnover, with strong engagement and accountability.
- Meet employee leadership and engagement scores.
- Meet the goals for operational metrics.
- Increase operational efficiency.

**How will you get here?**

**Education and Experience**
- Bachelor’s degree preferred; equivalent combination of education and experience will be considered.
- 5+ years in a leadership or supervisory role, ideally within a nearshore, operations, or outsourced environment.
- Demonstrated experience in operations l and leading large teams strongly preferred.
- Experience managing cross-cultural teams and vendor partnerships strongly preferred.

**Knowledge, Skills and Abilities**
- Fluent in Spanish and English, both verbal and written.
- Strong leadership presence with the ability to maintain professionalism and enforce standards while fostering engagement.
- Excellent interpersonal, communication, and conflict resolution skills.
- High level of accountability and integrity with a hands-on management style.
- Strong organizational and time management skills with attention to detail.
- Comfortable working independently and managing through influence.
- Proficient in Microsoft Office and basic timekeeping or wor