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Incident Lead

hace 3 semanas

San Pedro Garza García, México PROHIRING A tiempo completo

**Vacante para la empresa PROHIRING en San Pedro Garza García, Nuevo León**:
Consultoría SAHURO solicita** INCIDENT LEAD** para proyecto en **modalidad HÍBRIDA (95% home office),**por tiempo indefinido.

**Requisitos**:

- Ingeniería en Sistemas, Informática, o afín.
- 7+ años de experiência en en infraestructura, operación, cumplimiento y/o seguridad en
- tecnologías de la información.
- 7+ años de experiência en gestión de los recursos humanos dentro de los equipos de
- tecnología.
- 7+ años de experiência en gestión de proyectos y/o habilidades de análisis de negocio.
- 7+ años de experiência en infraestructura y las plataformas en la nube.
- 7+ años de experiência en procesos de Gestión de Incidentes.
- 7+ años de experiência en problemas dentro del centro operativo de tecnología.
- 3+ años de experiência con la herramienta ITSM de Service Now.
- 3+ años de experiência con ITIL (preferentemente certificación 4.0).

**FUNCIONES**:

- Identificar, priorizar, registrar, clasificar, escalar y monitorear incidentes hasta que los servicios afectados vuelvan a funcionar normalmente.
- Participar en los procesos de resolución de incidentes y análisis de causa raíz y documentar las actividades y eventos
- Realice un seguimiento e informe sobre métricas y KPI (por ejemplo, disponibilidad y rendimiento del servicio).
- Garantizar que se mantenga una comunicación efectiva con las partes interesadas adecuadas durante un incidente importante
- Evalúe de forma proactiva el impacto de los próximos proyectos de TI en la comunidad de usuarios.
- Capacitar/entrenar a los nuevos empleados dentro del equipo/grupo.

**SE OFRECE**:

- Sueldo mensual libre de $50,000.00
- Horario de Lunes a Viernes de 8:00 a 17:30 horas.
- Modalidad híbrida (5% presencial y 95% home office).

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Tecnología / Internet

**Industria**:
Farmaceúticas

**Habilidades**:

- ITSM
- ITIL
- Gestión de Incidentes.
- plataformas en la nube.