Teleria Specialist
hace 5 días
Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
We are looking for an enthusiastic Call Center Operator to join our friendly team at Queretaro, Mexico in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
- Support and provide superior service via telephone
- Use listening skills and telephone etiquette that support
- Taking phone transactions of money transfers, bill payments, and telephone top-ups and offering adequate information
- Use an effective approach to handle telephone tasks about
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress and upset customers' situations
- The professional manner in answering the telephone
- Excellent language skills in both Spanish/ English
- Excellent Communication Skills
- Basic computer research skills
- Practice managing difficult calls in some situations with upset customers
Benefits: Our package includes Competitive monthly salary $16,000 gross for a medium level of English. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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