Sr. Product Manager, Latam, International Seller Services

hace 2 semanas

Ciudad de México Amazon.com A tiempo completo

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon drives multiple new initiatives to better serve all customers. We are hiring a Sr. Product Manager to help us accelerate our efforts in launching a new Business Unit within Amazon Marketplace which will disrupt the way we operate in terms of supply chain, CX, cost to serve, as well as provide a differentiated customer offering.

Key job responsibilities
- Launch new features to improve customer experience that meet local compliance
- Establish launch metrics and success criteria to measure the performance of the newly launched features
- Define new selection entitlement based on customer insights. Work with technical and seller account manager teams to source selection that local consumers seek.
- Create KPI dashboard to then audit and influence the selection sourcing experience end-to-end in coordination with international teams, covering sellers registration, product safety compliance, seller listing, and localization.
- Collaborate with multiple Tech organizations to prioritize feature development, catalogue quality and merchandising process to drive improvement of selection CX, discoverability and relevance.
- Define and Bar-raise the Customer Experience around pricing, providing MX-specific requirements. Collaborating and influencing central teams to drive tooling improvements.
- Monitor and analyze program metrics, establishing feedback loops for continuous improvement of customer and seller experience
- Define tracking mechanisms to measure the effectiveness of new features, traffic plan and proactively implement improvement measures to reach the program goals

BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 4+ years of end to end product delivery experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience in using statistical analysis to identify issues or opportunities for improvement
- Experience working across functional teams and senior stakeholders
- Experience in influencing senior leadership through data driven insights
- English proficiency: Advanced (written and spoken)
- Spanish or Portuguese proficiency: Advanced (written and spoken)
- Excel proficiency: Advanced

PREFERRED QUALIFICATIONS
- Knowledge using data management tools such as datawarehouses, SQL, Python, R.

Job details
- MEX, DIF, Mexico City
- Project/Program/Product Management-Non-Tech

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