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**Position Summary**: Under limited supervision, responsible for the execution, guidance, and coordination of regional based Field Application Engineers in effort to provide technical support to sales, distributors, and customers. Focus exclusively on providing technical support to the sales team, channel partners, and customers in target industries, including automotive, food and beverage, packaging, material handling, solar etc., maximizing MEAU solution content.
Work in conjunction with the Regional Sales Managers, to coordinate sales presentations and required technical resources to penetrate targeted business opportunities. Provide technical leadership, coaching and development of regional Field Application Engineers.
**Activity & Essential Function Identification***
- Lead team of assigned FESG group personnel. Educate, train, and assist in upgrading of technical support services.
- Assist marketing and training with development of new product demo units, and product training courses.
- Assist marketing with technical documentation reviews, suggestions, etc.
- Evaluate, support, educate and provide technical leadership for Systems Integrators, in assigned regions.
- Identify solution gaps at SI/OEM. Develop and advocate MEAU solutions, including hardware and software.
- Maintain current knowledge of new products and technologies, through self-study, hands-on testing of demo units.
- Identify OEM’s functional requirement specifications. Work with the Sales Team to develop solution proposals and quotations.
- Employ project management practices to drive successful projects.
- Maintain a thorough understanding of all IA products (PLC’s, Motion, HMI’s, VFD’s, Software and Robots) sold by MEAU in order to provide a complete solution to the customer.
- Participate as SME in Sales Pipeline regular meetings to advocate/discuss technical solutions with FESG manager**.**:
- Document support case data utilizing CRM.
- Perform other duties as assigned**.**
**Supervisory / Management Responsibilities**
- Manage the regional Field Application Engineers in the FESG group.
- Role limited to mentoring, coaching, training, and skills assessment of assigned team members.
- Responsibilities include, but not limited to new hires, work schedules, timekeeping, training and development of staff, performance management and evaluations, disciplinary actions including termination of employment, if required.
**Travel Requirements**
- Minimal 50% travel based on customer demand, primarily with in Mexico region, eventually to support in Latin America.
**Essential Education, Skills and Experience**
- BS in Automation, Electronic Engineering, Mechatronics, or equivalent related experience.
- +5 years’ experience in managing a team
- Organizational skills, i.e. for documents, demos, work area and time management
- Ability to operate effectively as part of a team.
- Professional, patient, positive, confident communication style and attitude.
- Ability to write and perform technical product and solution training for groups.
- Advance levels of communication skills in Spanish and English
- Technical writing skills.
- Customer service and phone skills.
- Provide advanced and custom technical training to customers, distributors and MEAU personnel on Mitsubishi products.
**Beneficial Education, Skills, and Experience**
- Knowledge of the Japanese Culture as it pertains to business conduct, and communication.
- Strong background in PLCs, VFDs, HMIs, and networking, process control, IEC 1131 programming standards, and competitive product knowledge, is preferred.
- Experience using a CRM is a plus.
- Proficiency in MS Access, MS Project and CRM is a plus.
- C++ and Visual Basic programming knowledge.
