Business Systems Analyst

**About the Internet Society**

The Internet Society is a global non-profit organization that works to protect the Internet as a place of opportunity. We connect and empower communities to ensure the Internet remains trustworthy—open, globally connected, secure, and a resource for good in the world. We believe the Internet is for everyone. But it’s more than just a privilege; it’s our responsibility to improve it.

We mobilize technologist, end users, potential users, policymakers, government agencies and institutional and corporate partners to defend and promote the collaborative inter-networking, technical standards, and protocols that grow and strengthen the Internet. If you believe in the power and possibility of the Internet, be part of our mission

The Internet Society (ISOC) is committed to a culture of diversity and inclusion, where all individuals are valued for their distinct contributions. Our people are the most valuable strengths we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our staff invests in their work represents a significant part of not only our culture, but our reputation and ISOC’s achievements.

**Job Description Summary**

The Business Systems Analyst (BSA) is responsible for supporting the Director, Business Systems as a bridge between the functional teams/userbase and the technical teams. This role is responsible for analyzing System needs related to strategies and mission-critical processes and translating those needs into technical requirements, and leading Data Analysis and Reporting activities.

**Essential Duties and Responsibilities**:

- Serve as a Subject Matter Expert (SME) for a portfolio of systems and business intelligence tools providing technical and functional user support.
- Lead and support Data Analysis and Reporting work
- Gather functional and design requirements to develop all necessary supporting artifacts (Use cases, workflow and process maps) to illustrate the change requests.
- Participate in the project lifecycle as a key stakeholder, SME, and/or project manager.
- Work closely with functional teams and the IT Department to identify system and technical infrastructure optimization opportunities and to implement industry best practices.
- Develop and maintain system documentation and communication to key stakeholders as necessary
- Participate in continuous learning on new technologies and Industry best practices
- Other responsibilities, as agreed with the Director, Business Systems

**Minimum Qualifications**:

- BA degree in Business Information Systems or related field;
- 5 - 7 years of experience in Enterprise-grade systems analysis, design, implementation, and management and delivery within the Software Development Life Cycle (SDLC) process
- 3 years in Enterprise Data Analysis and Reporting experience
- Proven analytical skills, and ability to condense large complex data into meaningful conclusions to aid leadership and staff decision making.
- Salesforce Business Analyst certification is a plus
- ITIL4 Foundation and Information Technology Service Management (ITSM) certifications are a plus
- Business process diagramming and Business Process Modeling Notation (BPMN) 2.0 experience
- Excellent interpersonal and relationship building skills.
- Flexibility and ability to work on multiple projects simultaneously.
- Excellent written and verbal communication and presentation skills.
- Ability to work effectively as part of a team, including leadership and personnel management.
- Ability to use considerable judgment, initiative, and independence.
- Ability to maintain confidentiality.
- Solid reporting and presentation skills.
- Demonstrated experience with implementation of new processes and tools.
- Strong attention to detail, demonstrated integrity and professionalism.
- Ability to take initiative and be innovative.
- Commitment to the Internet Society’s mission, values, and objectives.
- Experience with Fonteva, Jira (Software & ITSM), Looker, LucidChart, LucidSpark, Salesforce (Salescloud & Marketingcloud) a plus.

**What You'll Love About Us**
- **Make an Impact.** We have an exciting vision and mission to bring the internet to everyone
- **Great Company Culture**: We are a global team in 30+ countries and live our values of collaboration, inclusion, respect, people and passion in all of our HR programs including our new recognition program
- **Rest and Relaxation. **Generous paid time off, paid public holidays and sick leave as needed.
- **Benefits. **Based on local in-country guidelines.
- **Give back.** Get paid to volunteer in your community
- **Professional Development and Educational Benefits**_. _Annual company contribution towards professional development or higher education.
- **Flexible Work Models.** Work-from-home, or hybrid, depending on position and location.

Compensation and benefits for this position