Salesforce Application Support

**About the Role**: - Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. - Responsible for monitoring and analyzing business operational and technical key metrics. - Effectively articulate complex problems, concepts, and solutions to varied audiences. - Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values. - Participate in complex initiatives such as large-scale upgrades. - Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. - Ensure documentation, processes, and procedures are updated regularly. - Participate in a continuous learning culture and a curiosity about emerging technologies. **About You**: - 2+ Years of experience in software development and/or technology infrastructure and operations. - Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred. - Fluent in speaking and writing English. - Strong knowledge of security schema and objects in Salesforce Platform able to create custom objects in Salesforce, workflows, validation rules and reports. - Knowledge to manage user profile information, permission sets, Role Hierarchy. - Experience participating in projects and initiatives even with ambiguous details provided. - Knowledge of the main Sales cloud configurations: - Administration of the main objects such as Contact, Opportunity and Lead. - Design workflows, flows, process builders, to create and automate approvals, generate pipelines to increase the potential accounts. - Knowledge of the main Service cloud configurations: - CTI connectivity support. - Associate Certified and/or Administrator Certified preferred Location: Mexico City LI-AZ5 **What’s in it For You?** - **Hybrid Work Model**:We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. - **Flexibility & Work-Life Balance**:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. - **Career Development and Growth**:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. - **Industry Competitive Benefits**:We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. - **Culture**:Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. - **Social Impact**:Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. - **Making a Real-World Impact**:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. **About Us** Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under