Regional Manager, Information Technology

**Job Number** 24029487

**Job Category** Information Technology

**Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

**CANDIDATE PROFILE**

**Education and Experience**

**Required**
- Bachelor’s degree or equivalent combination of education and work experience
- 4+ years’ experience in or knowledge of hotel technology operation experience including knowledge of standard operating procedures
- 2+ years’ experience of managing on-property projects and implementation of new technology programs in a hotel environment
- 2+ years’ experience working with international properties
- 2+ years’ experience configuring and operating Opera PMS or Opera S&C
- Ability to develop and foster business relationships with diverse groups from the community, stakeholders, and other entities (client, vendor, peers, cross functional partners)
- Highly organized and able to handle multiple priorities.
- Comfortable with complexity, ambiguity, and change.
- Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure.
- Proficiency in verbal and written communications in both English and Spanish required.
- Ability to travel up to 50%-70% throughout the CALA region, which will vary considerably in duration and timing, as dictated by the needs of our customers.
- Occasional worldwide travel outside of the CALA region to support projects in other regions on an as needed basis.
- Comfortable working in multiple settings including home office, on property, and while traveling.
- 7+ years’ management and/or hotel operations experience
- 5+ years**’ **project management experience managing on-property or above property projects

**Preferred**
- Proficient and familiar with the CALA Technology landscape
- Proficiency in verbal and written communications in Portuguese is a plus.
- Previous working experience with MARSHA CRS
- Previous experience or certification with training facilitation preferred.
- Experience in Agile development/concepts
- Experience analyzing and documenting processes
- System-related professional certifications desired such as SAFe, Opera, ITIL.

**CORE WORK ACTIVITIES**

New Property Openings/Conversion IT Project Management
- Act as the project lead and represent the CALA Regional IT team during onsite implementation for assigning opening projects, new builds, and conversions and serve as the primary contact and escalation point for cross functional stakeholders including franchise partners, vendors, on property personnel, and Global Technology.
- Leads the IT transition for hotel deflags and Managed to Franchise/Brand to Brand conversions
- Manages multiple overlapping projects (openings/conversations/other)
- Identifies creative solutions to business requirements, analyzes the strengths, opportunities and presents alternative recommendations
- Gain and maintain alignment across all relevant stakeholders throughout duration of project to ensure success of the opening/conversion project.
- Manages all pre-work activities in preparation for on-site and/or remote implementation/training including scheduling, vendor management coordination, pre-work requirements and communications in the lead up to onsite implementation.
- Communicate requirements and delegate authority and responsibility to operations leaders and Application Champions and vendors to ensure that project tasks and deliverables are successfully completed on time and in accordance with all relevant Marriott standards and requirements. Maintains an awareness of the inter-relationships among on-going activities on the project and plans work assignments and resource allocations accordingly.
- Continuously evaluate, document, and communicate updates to keep all relevant stakeholders informed of project status and ensure projects are adhering to budgets and deadlines.
- Proactively identify, resolve, and escalate risks and system performance issues as appropriate to ensure on time and on budget execution of deliverables with mínimal or no disruption to guest services and revenue generation.
- Conduct cost-benefit analyses and identify cost saving and revenue producing opportunities through the efficient use of technology in collaboration with vendors and Marriott HQ partners to strategize optimal solutions and support hotel leadership decision making for the project.
- Completes written reports in English detailing work completed, outstanding issues and recommendations for each property visit. Distribute to hotel, regional offices and other stakeholders as needed.
- Provide a seamless response to the information technology needs of opening hotels in conjunction with other Marriott IT functions and vendors.
- Provides post implementation support to the property as assigned by the Director, CALA New Property Openings & Conv