Dispatcher - Customer Service

hace 1 semana


Ciudad de México Everclean Air A tiempo completo

Everclean Air is a U.S.based service company specializing in air duct, and dryer vent cleaning. We are committed to delivering outstanding service and ensuring customer satisfaction at every step. We are currently seeking a reliable and professional **Dispatcher/Customer Service Agent** to join our remote team in Mexico.

**Position Summary**:
**Key Responsibilities**:

- Schedule and dispatch technicians based on location and availability
- Confirm and follow up on appointments with customers
- Update job management systems with notes and status changes
- Assist with rescheduling, cancellations, and last-minute changes
- Communicate with field technicians and management for smooth workflow
- Ensure a high level of customer satisfaction and professionalism

**Requirements**:

- Minimum 1 year of experience in a customer service or dispatch role
- Must speak and write fluent English
- Strong organizational and multitasking skills
- Comfortable using scheduling software, spreadsheets, and CRM tools
- Reliable internet connection and a quiet work environment
- Able to work flexible hours based on business needs

**Preferred Qualifications**:

- Prior experience working with a U.S.based company
- Familiarity with service-based industries (HVAC, cleaning, etc.)

**Job Types**: Full-time, Part-time

Pay: $14,000.00 - $25,000.00 per month

**Language**:

- English (required)

Work Location: In person



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