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Sr Maintenance Advisor

hace 2 semanas

Chihuahua, México AutoZone A tiempo completo

**Responsibilities**
- Works cross-functionally and collaborates with US Maintenance Resolution Center (MRC) and Field Operations to ensure all maintenance related issues are addressed in a timely manner.
- Partners with the US MRC Maintenance Advisors in the daily executions of job duties.
- Maintains an answer rate for incoming calls of 98% or higher.
- Conducts Work Order follow-up processes to ensure services are provided in a timely manner.
- Negotiates with external maintenance vendors to ensure price points are at or below US national averages.
- Review, analyze, and help resolve vendor invoicing and exception discrepancies.
- Properly document new and existing work orders in the call management database according to standard operating procedures.
- Partners with departmental management to include - Sr Maintenance Managers, Maintenance Managers and Maintenance Technicians as needed.
- Performs others duties as assigned.

**Requirements**:

- 3 - 5 years of Call Center experience
- Maintenance training (HVAC / Electrical) or 2 plus years of maintenance experience is a plus.
- Previous management experience.
- Bilingual preferred.
- Proficient in written and verbal English communications skills with team members en vendors.
- Strong communication, negotiation, organizational and leadership skills.
- Oracle PeopleSoft and PeopleSoft-Maintenance Module knowledge is a plus.
- Proficient in Outlook, Word, Excel and Power Point.
- 2% US Travel required.