Sales Support Coordinator Inglés Avanzado

hace 2 semanas

Iztapalapa, México Thomson Reuters A tiempo completo

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a Sales Support Coordinator, you will support following up on pending orders, helping work through difficult questions related to contracts, or a customer-installed position, and helping follow up on billing questions, all working closely with the internal stakeholders. This role will report to the Sales Manager for the Sales team they support.

**Responsibilities**:
Completes administrative duties for the sales team, like scheduling appointments, answering customers' questions, and informing customers of their order statuses. - Create Commercial Policy. and proposals with information regarding products, financials, terms, etc.
- Post Sale follow-up.
- Support implementation of new products/services.
- Set up Onboarding call.
- Create quotes in SalesForce.
- Product Profile update program.
- Reference call campaign.
- Key goals include speed and quality of resolution, volume of tasks including customer interactions (individual and team-level) and customer satisfaction (individual and team-level)

**Requirements**:
Bachelor's degree.
- Advanced English is mandatory.
- Entry level professional roles requiring a discipline specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts (1 - 2 years of experience in similar positions. Ex. Outbound Sales or Sales Support Analyst)
- Basic understanding of the roles of relevant functional groups within own area
- Applies general knowledge of business, developed through education, to make informed judgements.
- Good understanding of the customer, customer needs and priorities.
- Communicates information clearly, asks questions and checks for understanding.
- Responds to routine or standard requests from internal or external customers.
- Gains support from colleagues for ideas and initiatives.
- Recommends changes to current processes in own area to respond to customer need.

Location: Reforma, CDMX.

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