Customer Care Representative

hace 1 semana

Monterrey, México Afni, Inc. A tiempo completo

Are you passionate about delivering exceptional service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where your communication skills shine? If you're an English-speaking individual who loves solving problems and helping others, we want YOU to join our customer care team

**Key Role and Responsibilities**
- Deliver exceptional customer service by responding to inbound calls, answering inquiries, helping with billing concerns, and properly educating customers about their products and services; setting up accounts for new customers; quickly identifying the need in regards with Phone and Internet services for new and existing customers; selling and upselling to customers; updating account information and performing account maintenance when needed.
- Enhance customer relationship through identification of customer's needs and opportunities.
- Advising customers of forthcoming product developments and discussing special promotions.
- Responsible for adhering to quality standards set by the Client and Afni.
- Achieves and exceeds operation goals such as Sales (Close Rates and Contract Renewal), VXS, Handle Time, Productivity and Attendance.

**As a Bilingual Customer Care Representative, you get**:

- Fully Onsite, paid training and ongoing professional development.
- Competitive Salary with Additional Benefits and Commissions/Bonus opportunities.
- Full time Hours. 45-Hour work week/ with 2 days Off.
- Unpaid time Off after 46 days of employment (You don´t need to wait too long to enjoy some time Off) *
- Life Insurance (12 Months of Salary).
- 15 Days of Year-end payment (Aguinaldo).
- Referral Program. We have one of the most lucrative Referral Programs around ($10,000.00 MXN per Referral Hired**)
- Subject to availability

**Terms and Conditions apply

**Requirements**:
**Key Qualifications**
- Must Be Proficient in English, with strong communication skills to effectively engage and assist our customers
- Sales-Focused mindset: Proven ability to sell/upsell products and services while delivering excellent customer service.
- Customer service experience: Minimum 6 months in a customer service or sales role. (Proven experience)
- Availability to comply with 100% paid training, with consistent 9 Hours shift scheduled from Monday-Sunday, including weekends and holidays, 2 days off guaranteed (It may vary)
- Have a GED or High School diploma, be at least 18 years old, have proven experience in Customer Service/Sales and be legally permitted to work in Mexico.

  • Customer Care Representative

    hace 1 día

    Monterrey, Nuevo León, México Hempel AS A tiempo completo

    Job title:Customer Care RepresentativeLocation:Monterrey, MexicoSchedule:Onsite/Hybrid (after training you will have the opportunity to work from home 2 days a week)Reports to:Customer Care ManagerIMPORTANT - Only applications submitted in English will be considered, as this role requires proficiency in English.IMPORTANTE - Solo se considerarán las...

  • Customer Care Representative

    hace 3 semanas

    Monterrey, México Hempel A tiempo completo

    Are you passionate about providing outstanding customer service in a dynamic, global industry and ready to contribute to the success of a leading company in the coatings sector?Hempel is looking for a committed Customer Service Representative to join our team! As part of a global leader in protective coatings, you will play a key role in delivering...

  • Customer Care Representative

    hace 1 día

    Monterrey, N. L., México HEMPEL A tiempo completo

    Job title: Customer Care RepresentativeLocation: Monterrey, MexicoSchedule: Onsite/Hybrid (after training you will have the opportunity to work from home 2 days a week)Reports to: Customer Care ManagerIMPORTANT - Only applications submitted in English will be considered, as this role requires proficiency in English.IMPORTANTE - Solo se considerarán las...

  • Customer Care Representative

    hace 2 semanas

    Monterrey, México Afni, Inc. A tiempo completo

    **Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected.** **What will I do as a**Customer Service** Representative?** As a Customer Service Representative, you have the opportunity to make someone's day and that's what you'll do when you work for us!...

  • Customer Care Representative

    hace 3 semanas

    Monterrey, México Afni PH A tiempo completo

    **Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected.****What will I do as a**Customer Service**Representative?**As a Customer Service Representative, you have the opportunity to make someone’s day and that’s what you’ll do when you work for us!...

  • Customer Care Representative

    hace 2 semanas

    Monterrey, México Afni PH A tiempo completo

    **Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected.****What will I do as a**Customer Service**Representative?**As a Customer Service Representative, you have the opportunity to make someone’s day and that’s what you’ll do when you work for us!...

  • Team Lead Customer Care Representative

    hace 3 semanas

    Monterrey, México Lingble A tiempo completo

    Team Lead Customer Care Representative Lingble • Monterrey, Nuevo León, México Descripción del trabajo Careers at Lingble: Lingble Customer Care Senior agent/Team LeadersLingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops.We work with...

  • Customer Care Representative

    hace 1 semana

    Monterrey, México Afni, Inc. A tiempo completo

    The Customer Service Representative is responsible for identifying, researching, analyzing, andresponding to telephone inquiries regarding client's billing questions, upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to handle stressful and...

  • Customer Care Representative

    hace 2 semanas

    Monterrey, N. L., México Afni A tiempo completo

    Join a team where your career gets better every day Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected.Walk in anytime to start your application—no appointment needed Find us at Plaza Titanes in Monterrey, Nuevo León.What will I do as a Customer Service Representative?As a Customer Service...

  • Customer Care Representative

    hace 3 semanas

    Monterrey, México Afni A tiempo completo

    Description The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client billing questions, sales/upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to handle...