Customer Care Representative

hace 2 semanas

Monterrey, México Afni, Inc. A tiempo completo

Are you passionate about delivering exceptional service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where your communication skills shine? If you're an English-speaking individual who loves solving problems and helping others, we want YOU to join our customer care team

**Key Role and Responsibilities**
- Deliver exceptional customer service by responding to inbound calls, answering inquiries, helping with billing concerns, and properly educating customers about their products and services; setting up accounts for new customers; quickly identifying the need in regards with Phone and Internet services for new and existing customers; selling and upselling to customers; updating account information and performing account maintenance when needed.
- Enhance customer relationship through identification of customer's needs and opportunities.
- Advising customers of forthcoming product developments and discussing special promotions.
- Responsible for adhering to quality standards set by the Client and Afni.
- Achieves and exceeds operation goals such as Sales (Close Rates and Contract Renewal), VXS, Handle Time, Productivity and Attendance.

**As a Bilingual Customer Care Representative, you get**:

- Fully Onsite, paid training and ongoing professional development.
- Competitive Salary with Additional Benefits and Commissions/Bonus opportunities.
- Full time Hours. 45-Hour work week/ with 2 days Off.
- Unpaid time Off after 46 days of employment (You don´t need to wait too long to enjoy some time Off) *
- Life Insurance (12 Months of Salary).
- 15 Days of Year-end payment (Aguinaldo).
- Referral Program. We have one of the most lucrative Referral Programs around ($10,000.00 MXN per Referral Hired**)
- Subject to availability

**Terms and Conditions apply

**Requirements**:
**Key Qualifications**
- Must Be Proficient in English, with strong communication skills to effectively engage and assist our customers
- Sales-Focused mindset: Proven ability to sell/upsell products and services while delivering excellent customer service.
- Customer service experience: Minimum 6 months in a customer service or sales role. (Proven experience)
- Availability to comply with 100% paid training, with consistent 9 Hours shift scheduled from Monday-Sunday, including weekends and holidays, 2 days off guaranteed (It may vary)
- Have a GED or High School diploma, be at least 18 years old, have proven experience in Customer Service/Sales and be legally permitted to work in Mexico.

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