Merchant Support Specialist

We're driven by a mission to make digital payments accessible to everyone, everywhere. With our innovative payment solutions, we empower businesses of all sizes to access new markets and connect with more customers. Our clients include some of the world's most innovative companies, such as Ant Group, PayPal, and Stripe, who depend on PPRO to accelerate their growth.

We take pride in our diversity, which comprises over 65 nationalities spread across 11 global locations, and while there are over 550 of us, we’re all united by a shared a passion for building - whether that’s trusted relationships with our customers, or next generation products that make payments simpler, faster, and more secure for everyone.

At PPRO, we believe that everyone can make a difference. We encourage our team members to seize opportunities to maximize their impact, adopt a growth mindset, build trust with each other and our customers, and drive change across the industry. We’re just at the start of our journey to become the leading payments technology provider globally - and that’s where you come in.

**The Purpose**:
A Merchant Support Specialist finds ways to be perpetually one step ahead of the merchant’s needs. They deliver the optimal merchant experience by providing support on day to day tasks and special requirements. As a merchant account specialist, you will work closely with account managers and understand the tasks from the entire PPRO organization, by turning numbers into insightful business strategy. This is a unique opportunity to enter the fintech industry and experience life in Mexico

**What you will be doing**:

- Contribute to the overall business strategy, by gathering and analyzing data on clients’ trends, while providing strategies to enhance clients’ KPI performance.
- Proactively analyze and monitor KPIs, anticipating, and identifying suboptimal trends.
- Suggest and implement practical and timely solutions to reverse undesirable trends, as well as improvements that align with day-to-day business and operational needs.
- Assess the impacts and benefits of recommended improvements on clients’ performance.
- Communicating effectively with the corresponding teams at PPRO to be able to solve client’s inquiries.

**Qualifiactions & Skills**:

- Bachelor in Business Intelligence, Business, Finance, Economy, or any other relevant field.
- Strong analytical skills, combined with the ability to use numbers for business strategy.
- Critical thinking and problem-solving skills.
- Fluent in English. Portuguese is a plus.
- Experience with business intelligence tools like Tableau, and knowledge in SQL are a plus.
- Independently generate insightful data analysis.
- Increased client performance, after recommended solutions are implemented.
- Anticipation and early detection of undesirable trends.

**What's in it for you?**:
**Hybrid working - **We offer flexible working, so you can strike the right balance between office and home working. That’s on top of our 10 days holiday allowance.

**Meal vouchers-**
**SiVale - MXN 2688.6 per month**:

- Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers.

**Insurance
- **Because better safe than sorry - we want our employees to benefit from various insurances including major and minor health insurance + life insurance and travel insurance.

**Professional and personal development** - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role.We also offer you english classes

**Free gym membership - **We’ll cover the cost of your gym, so you can look after your physical fitness (and your wallet too)

**Mental Health Platform - **We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

**Our office** is in a WeWork building nearby Angel de la Reforma, surrounded by mall shops and places where you can have a nice lunch. In the building you'll find space enough for meetings with your team, private spaces for confidential calls, a nice terrace, open coffee bar and other amenities.

As long as you can take good care of them, the offices are pet-friendly.