Servicenow Architect

We are seeking an experienced **ServiceNow Architect**to join our team and contribute to the design and implementation of innovative ServiceNow solutions.

In this role, you will collaborate with stakeholders to align technical solutions with business objectives and lead end-to-end implementations. You will play a critical role in delivering scalable, efficient, and user-friendly ServiceNow platforms tailored to meet organizational needs.

**Responsibilities**
- Analyze business processes, challenges, and goals to recommend appropriate ServiceNow solutions
- Design technical blueprints for ServiceNow implementations, ensuring compatibility with existing infrastructure and scalability
- Develop and demonstrate proof-of-concept prototypes to showcase proposed solutions
- Prepare detailed proposals, including cost estimates and implementation timelines
- Lead technical teams, including developers, administrators, and stakeholders, throughout the implementation process
- Configure ServiceNow modules and workflows to meet specific business requirements
- Ensure seamless integration between ServiceNow and other enterprise systems
- Conduct comprehensive testing to ensure solutions function as intended and meet performance standards
- Train end-users and support teams on the use of the ServiceNow platform
- Monitor system performance and recommend enhancements for efficiency and scalability
- Facilitate smooth system adoption and address user concerns through effective change management
- Stay updated on new ServiceNow features, best practices, and industry trends
- Support sales efforts by participating in pitches and presentations
- Collaborate with product vendors and partners to enhance solutions
- Develop internal best practices and maintain documentation to support future implementations

**Requirements**:

- At least 5 years of professional experience in ServiceNow development
- A minimum of 2 years in roles such as Lead, Manager, Owner, Architect, or Coordinator
- At least 1 year of experience managing a team of five or more employees
- Participation in at least 2 full-cycle projects or multiple projects covering various phases of the development lifecycle
- Proven track record in ITSM/ITOM with strong expertise in ServiceNow platform delivery aligned with organizational goals
- Strategic thinker with the ability to translate complex technical information into straightforward concepts
- Cross-functional skills to drive collaboration between delivery teams and enterprise stakeholders
- Rich experience in consultative roles, architecture design, and ServiceNow development
- Familiarity with Agile and Scrum methodologies
- Excellent English communication skills, both written and spoken, at a B2 level or higher

**Nice to have**
- Knowledge of advanced ServiceNow modules beyond ITSM/ITOM
- Experience in implementing ServiceNow integrations with third-party tools and platforms
- Familiarity with cloud platforms and infrastructure as code (e.g., AWS, Azure, Terraform)
- ServiceNow certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD)
- Experience in process improvement and automation initiatives using ServiceNow

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potent