Manager, Salesforce Platform Architecture

Ingredion is hiring for a new position of Manager, Global Salesforce Platform Architecture. This role will be responsible for the day-to-day oversight and optimization of Ingredion’s Salesforce platform and propel the use of Salesforce’s capabilities, functionality, data models and reporting across functional clouds, championing standardization and adherence to Governance. This will be accomplished via collaboration with business stakeholders, especially Salesforce functional cloud owners, to design required business processes and collaborate with Ingredion’s SFDC IT team, as well as those focused on co-dependent platforms such as SAP, to implement and measure them.

The role will prioritize the streamline and standardization of the Salesforce data models and optimize processes & and cloud interdependencies in order to: 1) improve opportunity pipeline accuracy and visibility; 2) reduce user burden, making the platform invaluable to users; 3) improve the availability and quality of data to enhance business outcomes and enable an improved Customer Experience; and 4) advance analytics to provide actionable insights for GTM teams and the broader organization to support strategic decisions, investments and identification of growth opportunities.

This role reports directly to the Director, Digital Customer Experience, eCommerce, CRM & ComEx Innovation, working closely with the Global CRM Manager, Regional CRM business leads, Salesforce Functional Cloud Owners (Commerce, Marketing, Service, CRM etc.) and Ingredion’s Global IT function to support an integrated and sustainable approach to SFDC platform development and optimization to enable commercial excellence and differentiated customer experience.

**Core Responsibilities**:
Develop and drive adherence to standards relative to SFDC data models
- e.g., Accounts, Contacts, Opportunities; define how these should be administered across clouds to assure consistent use, data interoperability, and analytics/reporting
Facilitate the standardization of Roles and Profiles across the Platform to assure appropriate hierarchical views into data/fields that fit the User’s business profile
Support design, and adoption of enterprise end-to-end business process standards, KPIs and scorecards for the spectrum of the Global Platform clouds while accommodating regional needs
Support change management strategy and plans, including, with others, training and communications and corresponding KPI’s/Dashboards, to drive adoption and usage of CRM processes and systems/tools to deliver business impact
Support strategy to build CRM analytics to inform strategic decision making and identification of growth opportunities
Provide thought leadership and recommendations on emerging and suitable Salesforce and broader Salesforce ecosystem capabilities and tools that create value for GTM employees and customers
Partner with Salesforce and other partner vendor Customer Success Management teams to drive capability development of the Salesforce platform and corresponding technologies/systems

Bachelors’ degree in a relevant business and or technology focused discipline. MBA is a plus
Minimum 5yrs of Salesforce functional/architect experience in Commercial, Marketing, Multi-Channel Sales, CRM, Customer Experience Management and/or related fields
Salesforce certification is highly desired (e.g., Admin, Advanced Admin, Sales Cloud Consultant.)
Ability to prioritize, and develop business propositions that translate into actionable initiatives
Experience in leading and managing complex projects with corresponding change management
Ability to travel up to 15%+ of the time

**Relocation Available**: Yes, Within Country