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Psp Excellence Manager

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**Summary**: The PSP Excellence Manager is responsible for ensuring governance, operational excellence, change management & enhancement of the PSP's customer experience. **About the Role**: **The PSP Excellence Manager is responsible for**: **1. Developing the framework (methodology & tools) to monitor & evaluate PSP’s performance under Biome’s scope to guarantee optimal quality of service & customer satisfaction.**: **2.**Ensuring operational efficiency and integrity of the data generated for strategic decision-making and incremental value generation & customer experience.**: **3. Ensuring appropriate risk management controls for PSPs under Biome’s scope.**: **4. Ensuring KPI compliance among PSP owners and ESPs**among**the PSPs under Biome's scope. Foster change management, data management,**digitalization,**reporting**& training**under**PSP**governanc**e framework.**: **5. Establish Biome´s POP Governance & effective WOW to ensure the "last mile" value delivery.**: **6.**Be a role model for leadership within & beyond Business Excellence & Execution leveraging on LVEU inspiration.**: **The PSP Excellence Manager must have the following skills**: **Mastered**: - ** Patient journey & disease management literacy.**: - **Ability to translate insights into strategic actions.**: - ** Cross organizational collaboration & developed communication skills.**: - ** Project management**: - **Performance management**: - ** PSP experience***: **Advanced**: - ** Process optimization**: - **Pharma business acumen**: - **Customer management**: - **Adaptability & resilience**: - ** English proficiency***: - **Data management & digital**dextricity**: **Desired**: - ** Project or squad lead**: - ** Business intelligence background**: - ** Medical excellence**background**: - ** Omnichannel**experienc**e**: - ** Design thinking / Agile methodologies**: **Work experience**: **At least 2 yrs experience as PSP/DSP manager (or coordinator) developing, implementing and monitoring these programs in strict adherence to applicable internal and external policies and regulations.** **Or at least 2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.** **Or at least 2 yrs experience as responsible for the management of PSP performance/excellence or any similar commercial or medical excellence role.** Division International Business Unit Innovative Medicines Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No **Ajustes de accesibilidad**: