Operations Manager

hace 2 semanas

Tijuana, México Seguros confie A tiempo completo

Successfully lead and manage teams while achieving organizational objectives by increasing efficiency, reducing costs, and improving overall performance. Be able to focus on problem solving to streamline operations and ensure customer satisfaction. Leverage strong communication skills to foster collaboration between departments and support areas for a smooth operational flow.

**Responsibilities and functions**
- Meet goals by monitoring day to day KPIS for each of the clients and Confie.
- Strengthen operations by documenting improvement plans and innovating on current metrics not met or those that require improvement.
- Managing day-to-day relations with multiple clients.
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
- Maintain constant communication with direct report(s) on the status of each client under their responsibility.
- Ensure that operational activities remain on time and within budget.
- Track staffing requirements, hiring new employees as needed.
- Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation.
- Evaluating the needs and reviewing the performance of direct reports, providing feedback under company processes, and implementing improvement plans to prepare them for growth opportunities by mitigating and eliminating improvement areas and opportunities.
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
- Coordinate internal and external support areas (HR, Training, Facilities, TA, QA) to ensure that projects remain within scope, schedule, and budget, collaborating with staff in various departments
- Analyze project progress and, when necessary, adjust applicable timeline, cost and scope to ensure team can adhere to project requirements while keeping company partners advised.
- Develop presentations on results internally and for each of the programs managed.
- Ensure that all relevant communication, registries and information are updated and registered.

**Requirements**:

- University/College degree (Desirable)
- Advanced English level and communications skills
- Specialized knowledge Insurance industry.
- Compliance and claimsStrategic planning and KPI management.
- Client management4+ years of experience in Operations Management (Preferably back office, claims, and underwriting)
- Strong problem-solving skills
- Strong sense of urgency
- Time management skills
- Proactive work ethic

**Benefits**
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

Tipo de puesto: Tiempo completo

Sueldo: $1.00 al día

Beneficios:

- Seguro de gastos médicos mayores
- Servicio de comedor

Pago complementario:

- Bono trimestral

Tipo de jornada:

- Turno de 8 horas

Pregunta(s) de postulación:

- ¿Cuantos años de experiência tiene en call center?

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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