Ecoa Application Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

**eCOA Application Specialist**

**Remote or Office Based**

**Mapi Research Trust (MRT)** is a non-profit organization dedicated to **improving patients' quality of life** by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of **incorporating the patient's voice into every step of the development process of new treatments**.

As more and more clients are digitalizing the COAs, we are developing our team’s experience with **electronic COA processes**.

Reporting to the Senior Manager, PCS, the **eCOA Application Specialist** member is a key member of the eCOA Solutions team.

The eCOA Application specialist acts as the ICON expert that approves the design of eCOA Systems and creates appropriate testing plans and scripts to ensure system is adequately tested prior to deployment.

**What you will do**:

- Proactively identify and highlight potential risks to delivery timelines
- Review & approve design eCOA Vendor design documentation to ensure alignment with the protocol
- Create Test Plan documents and reports
- Write series of UAT scripts that ensure eCOA Vendor platforms are adequately tested prior to go live
- Execute test scripts as required
- Support the Project Manager, COA by giving accurate estimates of delivery time and factors that impact delivery time associated with their defined tasks
- Attend meetings with internal teams and Sponsors and represent eCOA Solutions team as expert on system design and testing
- Recognize, exemplify and adhere to ICON's values, which center on our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
- Track project deliverables using appropriate tools
- Other duties as assigned

**Education, skills and experience required**
- Bachelor’s degree in related field or equivalent experience
- Minimum of 3 years’ experience in IRT/eCOA or related field
- You will have significant experience in eCOA, research technology, Outcomes Research, or eClinical/Clinical field or related services/industry.
- Comfortable managing a variety of tasks at one time
- Strong leadership, influencing, and motivational skills
- Excellent communication skills
- Fluency in English both verbal and written
- Analytic, problem-solving skills
- Focus on continuous improvement

**Benefits of Working in ICON**:
Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.