Account Management and Onboarding

hace 6 días


Cuauhtémoc, México GRUPO HS CAPITAL HUMANO A tiempo completo

**Vacante para la empresa GRUPO HS CAPITAL HUMANO en Cuauhtémoc, Ciudad de México**:** Requisitos**:
Escolaridad: Licenciatura Administración,o afín(titulado)

Experiência mínima: 5 años de experiência en onboarding, gestión de cuentas o éxito de clientes, con al menos 2 años en un puesto de liderazgo.

Experiência trabajando con CRM y plataformas de éxito del cliente (por ejemplo, Salesforce, HubSpot, Zendesk).

Inglés 100% bilingüe

**Funciones**:

- Dirigir, orientar y gestionar un equipo de especialistas en incorporación y gestores de cuentas.
Establecer objetivos de rendimiento y proporcionar información periódica a los miembros del equipo.
Supervisar los indicadores clave de rendimiento y garantizar el cumplimiento de los objetivos.

Desarrollar y aplicar las mejores prácticas de incorporación para mejorar la experiência del cliente.
Trabaje en estrecha colaboración con los equipos de ventas, productos y técnicos para garantizar un traspaso fluido.
Identificar oportunidades de upselling y cross-selling y colaborar con el equipo de ventas.
Recopilar y analizar las opiniones de los clientes para mejorar la oferta de servicios y la experiência de los clientes.
Mejora de procesos e informes:
Seguimiento de los indicadores clave de rendimiento (KPI) y elaboración de informes para la alta dirección.

**Brindamos**:
**$68,000 mensuales brutos**

**Prestaciones superiores de Ley**

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Gerencial

**Función departamental**:
Manufactura / Operaciones

**Industria**:
Marketing

**Habilidades**:

- Customer Onboarding
- BilingÜe
- Account Management


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