Ford Pro Commercial Business Specialist
hace 1 semana
Act as single POC for assigned CVC dealers on all fleet related items, sales and service; lead communication and resolution with key internal/external stakeholders as appropriate to assist/support dealers.
- Fulfill all CVC program responsibilities and required communication with assigned dealers.
- Work with CVC dealers to achieve vehicle sales & share objectives by vehicle line.
- Work with CVC dealers and facing Ford personnel to promote the sale of end to end Ford Pro Solutions with CVC dealers - Vehicles, Service/Parts, Telematics, Charging, Software, and FIN Simple.
- Provide dealer regular updates on key information and breaking news.
- Monitor and reinforce CVC Program compliance including resolution of probation issues
- Utilize key market share and competitive data to inform dealers and develop robust sales plans
- Coordinate CVC dealer certification and resolve probation issues.
- Provide consultation on Medium Duty products to encourage dealer emphasis in that segment.
- Monitor and reinforce performance and execution of CVC uptime initiatives for commercial customers with Service Managers and Parts Managers including the following:
- Mobile Service, Commercial Loaners, Next Day Service Follow Up, Extended Service Hours
- Medium Duty Service Capability, FSO National Fleet Parts & Pricing Program
- Support local pool companies (B&E, Mobility, Parcel Delivery, Personal Use) to promote Ford products.
- Develop, maintain, and foster relationships between pool companies and CVC dealers.
- Monitor dealer inventory and aging to prevent excessive days in stock.
- Monitor market area Ford share and work with pools in poor performing markets.
- Support local accounts and dealers with Competitive Price Allowance (CPA) programs as needed.
- Provide CPA programs when necessary to meet competition and develop customer loyalty.
- Follow CPA program guidelines to provide market consistency.
- Develop relationships with CPA customers to build Ford loyalty.
- Coordinate closely with facing NAMs and SAMs to follow CPA rules of engagement.
- Conduct Advance Product Meetings, Dealer Training Sessions, and Grass Roots events to train/inform dealer personnel and effectively launch new Ford Pro products & services.
- Communicate with Regional Sales Office personnel on a regular basis and attend Regional Staff Meetings to keep Regional personnel informed on CV sales/share and relevant CVC dealer related items.
- Review and approve annual CVC business plans with dealers. Manage resolution of CVC Dealer related issues for assigned dealers.
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**Competencies and Skills**
- Strong interpersonal / leadership / organizational skills and competencies
- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
- Able to work independently, and with ambiguity
- Strong verbal and written English proficiency
- Experience in the Microsoft Office suite
- Ability to work with accuracy under pressures of time and workload
- Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
- Ability to manage deadlines and timelines with multiple inputs and complexities
- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- Extraordinary teamwork, collaborative skills and demonstrated behaviors
- Customer service mindset
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