Senior Servicenow Developer

**Work Location: Latin America**:

- **Join Us: ServiceNow Developer for Long-Term Project in LATAM with Attractive Compensation**

**Job Brief**
- We are seeking an experienced **ServiceNow Developer** to lead the implementation, optimization and development in ServiceNow platform for our customers in North America. This role offers a unique opportunity to shape the roadmap and drive transformational value, within IT, business teams and across the broader enterprise.

**Responsibilities**
- Serves as a hands-on SME on ServiceNow ITSM, SLM, (SAM), ITOM, CMDB, and related systems; providing necessary support for process initiatives and cross functioning systems.
- Architects, develops, integrates, and implements ServiceNow solutions.
- Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components.
- Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner
- Creates and configures workflow administration, reports, and data imports using configuration and custom JavaScript and creates, maintains, and enhances reports, dashboards, homepages
- Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
- Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap
- Collaborates with IT and infrastructure support teams, ServiceNow & Low-Code Architects to ensure adequate delivery on their objectives
- Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
- Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.
- Participates in establishing coding standards to support consistency; reviews and applies requirements from external and internal team and align into ServiceNow development.
- Develops work instructions to ensure that activities are properly documented. Develops user friendly catalog items with experience writing workflows.
- Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
- Schedules, installs, and tests system software upgrade; executes platform upgrades on an as needed basis.
- Escalates and works with ServiceNow, Inc. for complex issues out outages.
- Identifies critical metrics and develops ad-hoc system reports.

**Job Qualifications**
- Bachelor’s Degree in Information Technology or relevant field
- 10 years of relevant experience in Information Technology
- 8 years of experience as an Application Developer or Systems Engineer
- 5 years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required.
- Experienced in ServiceNow architecture and design concepts
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
- ITIL v3 Foundations Certification, a plus

**Benefits**
- Be part of a fast growing organization with offices in over 30 countries
- Work with some of the most marquee customers and lead efforts to help drive transformation within and beyond IT
- Work in a supportive, innovative center of excellence with opportunities to make a meaningful impact

**Contact**
- ** Contact Person**: Ms. Dang Thi Trinh Tien

**Offered Salary**

Negotiable

**Career Level**

Senior

**Experience**

8 Years +

**Qualification**

Bachelor Degree