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**About the role**:
As experts in AppDynamics' diverse set of offerings, from traditional APM to EUM, Analytics, IoT, and Machine Learning, we ensure that every customer's experience with those offerings is extremely positive and adds deep value, improving their own customers' experiences.
When a customer runs into an issue that is determined to be in the engineering space, we are the first to respond, diving into the problem, solving the issue and working with the product engineering team to identify & fix the root cause or provide interim workaround as needed.
As an AppD Software consulting Engineer in Support Engineering you'll need to be quick on your feet, agile, resourceful, and a great problem solver. You'll need to spot patterns, recognize problems, and be tenacious in digging into issues to get to the root cause.
The problem space we work in is constantly evolving. You will need to be ready to dodge and roll and come up standing with each new problem. You will be constantly learning new things, about our products, about our customers products, and about the state of the art in the technology world today including the latest frameworks, cloud technologies, and architectures-du-jour.
**Your Impact**
- Approach each new project as a mentoring opportunity, assigning tasks and milestones appropriate to team members & skills.
- Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
- Provide advanced technical support and work with customers to solve complex issues with the product in their environment.
- Build internal and customer-facing Tools and extensions.
- Identify product bugs and enhancements based on customer environments and work to close them.
**Minimum Qualifications**:
**(Required to be initially considered for this position)**
- 5+ years of in-depth software development and maintenance experience in at least two of the following languages: PHP, Python, Ruby, C/C++, NodeJs, GoLang with extensive debugging and solving skills.
- Knowledge of various container and container orchestration technologies such as Docker, Kubernetes, Pivotal, etc.
- Knowledge of pure compute technologies such as AWS Lambda, Google Functions, and Azure Functions.
- Good knowledge of web protocols, formats, and server environments. Strong knowledge of Unix / Linux environments, with scripting in bash, Perl or Python.
**Possess an English level equivalent to B2 or higher.**
**Be able to attend the office at least 2 days per week.**
**Preferred Qualifications**:
- BS in Computer Science or equivalent work experience.
- Provide advanced technical support and work with customers to solve complex issues with the product in their environment.
- Build internal and customer-facing Tools and extensions.
- Identify product bugs and enhancements based on customer environments and work to close them.
**Why Cisco?**
WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do
U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
