Internal Account Manager Ii

hace 1 semana

Tecate, México Nordson A tiempo completo

**Job Summary**

The Internal Account Manager will be responsible to servicing/managing customer accounts. They will be main site point of contact with the customer as well as the internal teams

**Essential Job Duties and Responsibilities**
- Dedicated point of contact between multiple manufacturing facilities and customer accounts, both internally and externally.
- Responsible for communicating all customer concerns and goals to the relevant site.
- Complete ownership of the customer experience, i.e., order received to product shipped.
- Work with the site to turnaround customer requests, and inquiries within a timely fashion.
- Delegate technical issues to the appropriate individuals/functions.
- Where needed, engage with the correct site team to answer technical questions.
- Close collaboration with Operations, Quality, PLM, RAMs and SAMs to ensure the optimal customer experience.
- Known in the organization to be “the customer inside” and based on customer tier, respond at targeted service levels.
- Understand the key internal stakeholders at a site and Div. level, work to “drive” coordinated customer responses between the different parties.
- When requested, visit key customers for QBRs or critical meetings.
- Identify new component opportunities by understanding interventional technologies (cross selling where possible).
- Developing quotes and gaining approval on quotes when value passes defined thresholds.
- Where needed work with Engineering to finalize quotes
- Performs other duties and responsibilities as assigned

**Education and Experience Requirements**

**Level I**
- Bachelor’s degree in a related field preferred
- 5+ years’ directly related experience in lieu of education
- 3+ years’ experience in customer service management preferred

**Level II**
- Bachelor’s degree in a related field preferred
- 8+ years’ directly related experience in lieu of education
- 5+ years’ experience in customer service management

**Skills and Abilities**
- Collaborative team member and strong communication (written, verbal) skills
- Good organization and time management skills
- Able to work under pressure
- Proficient with computers

**Working Conditions and Physical Demands**

**Office Environment. **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

**Travel Required**

None

Minimal

Estimated _%

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