Property Management Representative

hace 4 días

Zona Urbana Río Tijuana, México Integon Service Co. A tiempo completo

**Job Summary**: We are seeking a dedicated and professional Property Voice Work Representative to join our team. This role involves handling customer interactions related to property insurance through voice channels, providing outstanding service, and supporting our clients' needs throughout the claims and policy management processes.

**Responsibilities**:

- Assist customers in filing property insurance claims, providing timely updates, and guiding them through the process.
- Address customer inquiries related to policy coverage, premiums, and necessary adjustments.
- Deliver exceptional customer service by resolving issues effectively and empathetically.
- Educate customers about available property insurance options and assist with policy renewals.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Maintain detailed and accurate records of customer interactions and claims.

**Qualifications**:

- Proven experience in customer service, insurance, or a related field.
- Strong verbal communication skills and active listening.
- Empathy, problem-solving abilities, and attention to detail.
- Ability to handle sensitive customer interactions with professionalism.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Beneficios:

- Caja de ahorro
- Descuento de gimnasio
- Días por enfermedad
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de vida
- Vales de despensa

Pago complementario:

- Bono de asistencia
- Bono de productividad
- Bono de puntualidad

Tipo de jornada:

- Lunes a viernes
- Turno de 10 horas
- Turno matutino

Pregunta(s) de postulación:

- How good do you think you are at speaking English, on a scale from 0 to 100%?
- Have you worked at CONFIE or GGA Solutions in the past 6 months?

Experiência:

- Call Center: 1 año (Deseable)
- Customer Service: 1 año (Deseable)

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 24/01/2025

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