Onboarding Engineer

Job Function: Software & Cloud Services Why SoftwareONE?: Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role: Are you eager to succeed in your career? Licensing, Project Management, and expansion of customer relationships are your passions? Have software, IT, MS Azure and M365 been your topics in recent years and remain so? Are you currently missing the right employer for your perfect happiness? We are thrilled to announce an opportunity to join our team as: **Onboarding Engineer** **SoftwareONE** Scope: Full-time | Field service: Licensing Provisioning | Office: Mexico The Onboarding Engineer works with different departments to organize, streamline and oversee the onboarding process of new customers to successful completion and properly integrate to our tools and systems. Also, ensures a smooth transition into our support and service areas in SoftwareOne, among other activities designed to provide a great customer experience. Collaborate with team members to continuously improve the overall onboarding experience for our customers. **The skills below will make you successful at this job.** - Fluent in English. (Spoken and written). - Bilingual (English and Spanish). - Delight our Clients with a Friendly, Quick, and Helpful Experience. - Strong customer focus and skills. - Support and resolve technical issues. - Support and diagnose over the phone or via a ticketing system. - Configuring different Azure and Microsoft 365 elements based on SOPs. - Educating customers at the end of onboarding (covering security, tickets creation and processing, presenting on-boarded modules - backup, patching, governance, and monitoring). - Feedback collection. - Collecting general operational data from customers (for example: who is customer technical admin, contact details, business hours, proffered contact method). - Work on and resolve onboarding tickets within SLAs and KPIs. - Create and maintain documentation for on-site processes. - Identify, Communicate, and Mitigate any potential issues in the onboarding process for customers. - Customer facing skills. What we need to see from you: **Technical skills** - Computer Systems Engineer or related career. - 3+ years’ experience as a Level 2 Support Engineer. - Experience with ticketing systems such as ServiceNow. - Understanding of Microsoft 365 licensing provisioning and technologies. - Show fluency in SaaS solutions; particularly Microsoft 365 offerings. - Knowledge and understanding of Microsoft 365 pricing, licensing, and support. - Experience with Microsoft Azure Cloud - Experience and knowledge managing and provisioning Azure Cloud tenants. - Knowledge and experience of Cost Management in Azure. - Understand and have technical knowledge of Microsoft Azure Cloud. - Extensive amount of experience in technical support. - Basic Project management skills such as: - Management of project life cycle. - Maintain documentation. - Coordination of small projects. - Customer communication. **Desired skills** - AZ-900 Certification - MS-900 Certification - ITIL Certification **Why should you join our team?** *** - A unique culture with lived corporate values for an appreciative and supportive working atmosphere. - Employee Recognitions Programs. - A variety of training and development opportunities. - A work-life balance. - Vacations. - Employee Referral Bonus Program. - Multicultural team interaction. - Giving back to society - employee initiatives. - ONE TREE PLANTED -> one tree for each hiring globally. - Corporate events/ team buildings. - Latest technologies for our customers and colleagues. - and more **Disclaimer***: At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. LI-NA