Implementation Project Manager

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:

- Manage 1 to 2 projects within a project-based delivery model
- Understand key business drivers and uses this knowledge to accomplish project work
- Maintain all project related documentation, including project plans, process flows/VSM’s, resource requirements and business cases
- Communicate project progress and facilitate project-related meetings to meet deliverables; Escalate quickly as necessary
- Lead change management with all stakeholders - internal and external; Lead without authority and be confident and assertive with a willingness to challenge appropriately
- Serve as the single point of contact and be accountable for all project related activities & requests
- Deliver projects on time and in budget with quality solutions
- Offer solutions for improving our tools and processes
- Build rapport with project team and customer stakeholders
- Anticipate internal and external challenges
- Provide informal guidance to new team members
- Solve problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
- Track and report project financials (budgeted vs actual) for allocated resource hours and billings
- Provide support as necessary to TMC Sales Team
- Collaborate with TMC project teams and provide support during “Go-Live”
- Successfully transfer knowledge to Operations Teams as documented throughout project lifecycle
- Contribute toward development of tools, methodologies, and presentations for TMC Implementation
- Ensure compliance to SOC process
- Successfully execute the TMC Process Transformation Methodology, including:

- Document customer expectations for the TMC
- Capture the current processes of the customer
- Document the results of the Implementation Survey
- Document & contribute to the design of Future State
- Support creation of customer process maps
- Document changes in roles and responsibilities
- Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and TMC)
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- Bachelor’s Degree from an accredited college/university
- Minimum 2 years of technical project management experience
- Six Sigma, Lean, TQM or process improvement experience
- Supply Chain, Logistics, and/or Transportation experience
- Ability to work flexible hours (some weekend/late hours may be required)
- Ability to travel up to 20% (domestically and/or internationally)

Preferred:

- Project Management Professional certification preferred
- Project management experience, with the proven ability to manage multiple projects simultaneously
- Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt a different point of view
- Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience
- Ability to organize, design, develop and deliver projects for internal and external audiences at all levels
- Experience working and thriving in a continuous improvement environment
- Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis, and fishbone diagrams
- Experience and comfort in dealing with ambiguity and able to deliver with mínimal oversight
- Experience working directly with customers
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment

**Disclaimer**:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

**Equal Opportunity and Affirmative Action Employer**
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

**Benefits**

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple