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Shift Manager Jr
hace 2 semanas
High School Diploma or Bachelor Degree in
- 1+ years of direct management experience of employees and their performance.
- 1+ years of experience with performance metrics
English Basic Level
Job summary
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
A Delivery Shift Manager Jr is the support for all the operations Under The Roof in a Last Mile building. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, schedules, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.
The impacts of this position are:
- Direct impact in operational KPIs and cost related goals, according to the strategic plan.
- This role should coach and mentor a team of Process Assistants (hourly associates) to ensure that objectives are met and the bar is kept high to provide the best customer experience.
- This role will be responsible for securing and maintaining a safe and fun workplace environment.
- This role also serves as a partner with other internal teams, like Launch & Expansion, WHS, HR, etc., to execute programs for his/her site and new Delivery Stations.
**Responsibilities**:
- Create balance between “Work hard” and “Have fun” with associates under scope.
- Ensure the team execution to accomplish the business goals.
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring of key business processes in AMZL Mexico.
- Follow up KPIs of operations within the Delivery Station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs.
- Support the ACES team, Customer Service and related internal departments to execute programs or improvements for the Delivery Station under his/her responsibility.
- Measure drivers’ performance, discipline and customer experience service.
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year over year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, while focusing in reducing costs.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes.
- Bachelor Degree completed.
- Demonstrated experience to effectively manage workload and meet aggressive deadlines.
- 1+ years management experience in a delivery, manufacturing, production or distribution environment.
- Management of a minimum of 20 employees (including payroll, performance management, work-flow assignment).
- Interest in long-term career development in Logistics & Transportation.
- Experience working and managing 3PL operations.
- Conversational English.
