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Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
Should have 3 to 4 yrs of experience.
Aware of latest technologies and solutions on Network, Security & Data Centre technologies in project Implementation and Design.
- Experience in customer meetings and presentations for business development from the pre-sales point of view.
- Ability to discuss and pitch the technical solutions with clients as per the business needs
- Cisco Routers: 1900,2800,3800,3900 & ASR
- Cisco Switches: 3750X,3560X,2960,4500,4900,6500 &
- DC Networking-ACI, Nexus 2K,5K,7K,9K
- Good Knowledge and Hands on Static and Dynamic Routing protocol and failover concepts: EIGRP, OSPF, BGP, MPLS, VRRP, HSRP/static routing. Others: Multicast, DMVPN, Tunnels, IPV6 &IPV4
- Switching protocols & methodologies: VPC,VDC.OTV,VXLAN,VLANS, Spanning-Tree, VTP, Ether Channel,Stacking,802.1q tagging/trunking, Port Aggregation, Power Over Ethernet (POE), Failover/Fallback of Hardware & Link (High Availability)
- Security: Network Layer-2 & Layer-3 Security
- Good Understanding of DNS,DHCP, NTP,NAT,PAT etc.
- Network Management/Monitoring Tools Like SolarWinds Orion, Nagios & Cisco Prime and others
- Security Knowledge - Checkpoint Firewalls, Cisco ASA, Firepower, FTD, FMC, Palo Alto, Juniper SRX.
- Expertise in Documentation for Networks
- Certifications: CCNA/CCNP/CCSP/CCIE(preferred).
- Effective communication is crucial for collaborating with team members, providing user support, and liaising with vendors and stakeholders. This includes clear verbal and written communication in English, active listening, and the ability to convey technical information to non-technical audiences.
- A focus on providing excellent customer service to end-users and stakeholders is key. This involves being responsive to user queries and issues, empathizing with their needs, and striving to exceed their expectations.
- The IT landscape is constantly evolving, so a willingness to learn new technologies, adapt to changes, and stay updated on industry trends is crucial for long-term success in the role.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moment
