HR Services Analyst I
hace 4 días
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.
**What your background should look like**:
Key responsibilities:
Scope: México
- Responsible for intake and resolution of queries received from managers, employees, regarding pre-payroll process to ensure correct payment to employees.
- Provide process direction, advice and education to managers to ensure transactions are submitted using the proper method and tools.
- Communicates with various managers and performs research in order to accurately process payroll
- Managing the transactions required to complete the pre-payroll process of Mexico TE employees.
- Identifies and escalates priority issues and routes to appropriate team for quick resolution.
- Identifies and implements continuous process improvements to enhance service delivery.
- Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
- Adheres to HR Services metrics as determined by HR Services Leadership.
- Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance.
Qualifications:
- Bachelor’s degree (Industrial eng, business administration, accounting)
- Intermediate level of English (oral and written communication skills).
- 1 year of payroll experience in processing payroll
- TRESS system preferred
- Desired previous experience in customer-service work environments combined with an understanding of case management ticketing systems.
- Detail oriented and results driven.
- Strong work ethic
- Self-learner mindset and curious.
- Ability to manage priorities against tight deadlines.
- Effective problem-solving skills.
- Strong customer service orientation.
Position Hybrid, Located In Hermosillo, Sonora
**Competencies**:
- Values: Integrity, Accountability, Teamwork, Innovation
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