Telecom Regional Support Engineer Intern

hace 1 semana

Tlahuac, México NOKIA A tiempo completo

**Title**:Telecom Regional Support Engineer Intern**Duration**:1 year.- Come create the technology that helps the world act together- We are a B2B technology innovation leader pioneering the future where networks meet cloud.- At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.- Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.**The team you'll be part of**:

- Network Infrastructure: The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.Are you passionate about solving problems?

As customer's networks in Americas region have been growing during the last years, the number of support contracts have also been increasing making technical support activity a key function to keep customer's networks operational and running properly. Providing customers with an efficient technical support makes customers confident that our products and services are their best choice leading NOKIA achieve company’s goals by having more commercial agreements.

**What you will learn and contribute to**

As part of our team, you will:

- L2/3 Ticketing Support, problems reproduction on lab premises,
- Implementation of new Lab scenarios for testing purposes
- Technical reports, documentation (Assistances Request per customer, Region, Product).
- L2/3 advanced Troubleshooting, debug and Trace and escalation to Research & Development.

**Your skills and experience**
- Student (8 or 9 Semester) in telecommunication, system, information technology or engineering
- Scripting knowledge is desired but not mandatory (Bash / Perl / VBS / Java).
- Proficiency in administering different operating systems is desired but not mandatory (Linux/Unix/Windows)
- Good English language communication skills, written and verbal.
- What we offer- Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.- Nokia is committed to inclusion and is an equal opportunity employer- Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- At Nokia, we act inclusively and respect the uniqueness of people.- Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.- We are committed to a culture of inclusion built upon our core value of respect.- Join us and be part of a company where you will feel included and empowered to succeed.

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