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Account Manager

hace 2 semanas

Ciudad de México Pearl A tiempo completo

**Role**: Account Manager
**Work Arrangement**: Fully remote

**Job Type**: Independent Contractor, Full-time
**Work Schedule**: Flexible, with core hours to align with business needs
**About Pearl Talent**:
Hear why we exist, what we believe in, and who we’re building for: Watch here
**Why Work with Us?**:
**About the Company**:
This company is a results-driven, fast-paced eCommerce agency specializing in Amazon brand management. With a focus on scaling brands, optimizing listings, and maximizing revenue, the company combines data-driven strategies with industry expertise to help clients succeed in the highly competitive Amazon marketplace. Our team thrives on innovation, collaboration, and a deep commitment to delivering measurable results.
**Key Responsibilities**:

- Serve as the primary point of contact for clients, ensuring clear and effective communication.
- Manage and resolve account-related issues, working proactively to prevent escalations.
- Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies.
- Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
- Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
- Provide periodic reports and insights to clients on account performance and potential improvements.
- Identify opportunities to enhance client satisfaction and maintain long-term relationships.

**Requirements**:
**Requirements**:

- 3+ years of experience in account management, customer success, or client-facing roles.
- Strong communication skills with the ability to manage client relationships effectively.
- Proven ability to problem-solve and handle account challenges with a proactive mindset.
- Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
- Experience working in a fast-paced environment with shifting priorities.
- Ability to work independently while collaborating with remote teams.
- 90-day probation period.

**Nice to Have**:

- Experience managing Amazon Seller Central accounts or working in an eCommerce-related field.
- Background in eCommerce agencies or Amazon-focused consulting.
- Understanding of basic Amazon policies and account health maintenance.
- Familiarity with reporting tools and performance tracking.
- Prior experience in a consumer products or retail environment.

**Benefits**:

- Remote Work: Fully remote—work from anywhere
- Generous PTO: 10 days PTO per year, plus public holidays and sick leave
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Balanced schedules that support a healthy work-life balance.