Manager - Wfa & Lifecycle Services

**Job Description Summary**: The Manager - Workforce Administration (WFA) & Lifecycle Services will be responsible for leading all aspects of the planning and implementing of multiple large scale transition efforts from GE Corporate to GE Aerospace. The Manager - WFA & Lifecycle Services will focus on day to day management of service delivery for workforce administration (hires, changes, exits, mass transactions, organizational changes), lifecycle services and related processes and tools. Viewed as a functional Subject Matter Expert the Manager - WFA & Lifecycle services will consult on compliance, productivity and efficiency of HR processes and tools. The Manager - WFA & Lifecycle Services will use operational experience and expertise, data-driven insights, and business acumen to identify the greatest areas of opportunity to elevate the employee experience at GE Aerospace.

**Essential Responsibilities**:

- Manages team in the day-to-day operational execution and support of program events, management of HR service ticket and level 2 escalations.
- Partners with cross functional team members to help build a catching organization during the transition, define immediate and future support needs, service models and operational frameworks.
- Manages HR Operational services that include: employee transactional support, mass transactions, complex organization reorganizations, employee data management, employee lifecycle management, HR systems help desk, problem escalations, etc.
- Provides expert guidance for the region and manages transitional planning and any accelerated ‘catching’
- Establishes, Refines and Monitors KPI performance, variance commentary and actions to improve through established LEAN routines (e.g. MOR)
- Manages team inputs/outputs to proactively identify and resolve issues
- Manages and interacts with vendors to drive performance, strengthen collaborative efforts and delivery of shared success
- Ensures event readiness (operations, technology, audience)
- Manages delivery of process changes in response to audit and compliance issues
- Manages, coaches and develops direct reports and support teams in the execution and delivery of their operational services by modelling a culture of continuous improvement regarding HR Operational customer focus and process delivery.

**Qualifications/ Requirements**:

- Bachelor's Degree from an accredited university or college (or a high school diploma/ GED with significant professional experience)
- This role requires significant experience in the Human Resources & HR Operations Service Delivery.

**Desired Characteristics**:

- Strong consultative skills; experience in providing independent technical guidance and counsel to HR stakeholders at various level of experience and hierarchy in the organization. Ability to adapt advisory style and tailor final products to target audiences.
- Strong oral and written communication skills; articulate, adaptable, with excellent inter-personal and cross-cultural skills
- Established project management skills; ability to document, plan, market, and execute programs
- Ability to work under broad or limited supervision
- Strong leadership skills; demonstrated ability to lead people / teams
- Demonstrated ability to transfer knowledge and develop others through coaching and mentoring
- Ability to work independently by leading, guiding, and/or coordinating others and operating within a defined budget; understanding of finance for business
- Logical, structured and process-orientated thinking
- Demonstrated ability to analyze and resolve problems
- Detail and numerical orientated with good analytical and problem-solving skills.
- Eye for detail, confidence to challenge and ask questions
- Can-do attitude with a strong sense of accountability as well as interdependence
- Good Excel, Word, and PowerPoint; quick adaptability to systems, tools and processes

**Additional Information**:
**Relocation Assistance Provided**:No

LI-Remote - This is a remote position