Client Delivery Project Manager

hace 1 semana

Ensenada, México Zventus A tiempo completo

Employment Type: Full-time - Temporary (7 months)

**Position Overview**

**Primary Duties and Responsibilities**
- **Client Onboarding**: Lead the onboarding process for new clients, ensuring a smooth transition and setup of our SaaS products.
- **Project Management**: Oversee the implementation of SaaS solutions, implement project plans, maintain projects in ClickUp (project management tool), and ensure the project meets timelines and deliverables.
- Coordinate and/or facilitate formal customer discovery, technical and onboarding calls, and resolve issues to ensure project timelines are met.
- Main contact with the customer’s project team to answer questions, facilitate customer requests, and troubleshoot issues.
- Create and/or maintain client-level documentation (i.e., project plan, handoff documents, and SharePoint).
- Work with clients to understand APIs, workflows, and configurations.
- Manage production release with customer (may require after-hours coordination).
- Ensure customer target go-live dates are met, raise concerns, and define to green plan.
- Provide regular reports to senior management.
- **Client Consultation and Communication**: Serve as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring their needs are met.
- **Issue Resolution**:Proactively identify and resolve any issues or challenges that may arise during the delivery process.
- **Feedback and Improvement**:Gather client feedback and work with the product development team to drive continuous improvement of our SaaS offerings.
- **Cross-Department Coordination**: Coordinate enhancements and custom client requests, resolve issues to ensure project timelines are met.

**Job Qualifications**
- Bachelor’s Degree is strongly preferred or equivalent work experience. PMP certification is desired.
- Position requires a minimum of 3-5 years of client delivery, project management, or other relevant experience in a SaaS company.
- Mortgage industry experience is a strong plus.
- Understanding of SaaS products and implementation processes.
- Solid project management skills; proven ability to manage multiple projects and clients simultaneously.
- Proficiency in project management tools and software, experience with ClickUp is a plus.
- Excellent communication and interpersonal skills; experienced in managing client relationships.
- Problem-solving mindset with a focus on customer satisfaction.
- Proficient with Microsoft Word, Excel, PPT, and Visio.

**Benefits**:

- All benefits by law
- Monday to Friday
- Weekends off
- Two days of paid time off annually.
- Between 7 and 11 paid holiday days annually.
- Remote work allowance (Teletrabajo) above the market average.
- Office / Hybrid opportunities
- Weekly grocery vouchers
- Meal subsidy (1000 MXN Monthly) via voucher card.
- Private health, life, and dental insurance
- Sponsorship for wholesale stores memberships (COSTCO/SAMS CLUB), prescription glasses, birthday benefits, and more.
- Wellness events and activities
- Sponsorship for Scholarships & Professional Training
- Career growth opportunities
- Monthly employee engagement events
- Sponsored lunch, snacks, and coffee events
- Professional Training & Development opportunities

**Additional information**:

- Schedule Monday to Friday, 7 AM to 5 PM PT
- _Please submit your CV in English_

**Job Types**: Full-time, Temporary
Contract length: 7 months

**Language**:

- english (preferred)

**Location**:

- Ensenada, B.C. (required)

Work Location: In person

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