Environments Support Engineer

hace 1 día

Guadalajara, México EPAM Systems A tiempo completo

We are seeking a dedicated and highly skilled **Environments Support Engineer** to join our dynamic team.

As an Environments Support Engineer, you will provide crucial infrastructure support and troubleshoot issues with precision and efficiency, thereby ensuring the seamless operation of our customer-facing environments.

RESPONSIBILITIES
- Ensure high customer satisfaction scores, maintaining quality standards in 90% of cases
- Employ troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessments
- Document problem classes and preventative actions for retrospective analysis
- File issue reports to Customer Engineers, document procedures, and suggest code-level resolutions for product bugs
- Manage community tasks as required by the business
- Provide architectural design solutions for customer-specific requirements limited to specific product features
- Adhere to notification and escalation procedures during operational issues
- Maintain communication standards with business on operational matters

**REQUIREMENTS**:

- Minimum 2 years of experience in support projects and/or operating in 24x7 environments
- Strong background in customer service and experience
- Competency in clear and effective communication
- Skills in technical content delivery in a structured manner
- Capability to work well within a global team
- Expertise in Linux/Unix, including troubleshooting, command line, system constraints, and operational mechanics
- Proficiency in Docker and Kubernetes
- Familiarity with systems architecture and infrastructure
- Analytical skills with proficiency in reading and dissecting issues and code
- Understanding of web technologies including HTTP, Authentication
- Background in networking, including TCP/IP troubleshooting, DNS, and IP routing
- Basic knowledge of programming, coding, and system design/scaling
- Familiarity with web technologies and troubleshooting including HTML, CSS, JS, webservers, and frameworks
- Advanced English proficiency (B2+/C1)

WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

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