Aws - Site Reliability Engineer

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of **AWS - Site Reliability Engineer**.**

Cybersecurity Research and Offensive Security provides an independent challenge to HSBC’s cybersecurity posture by bringing the attacker’s mindset to find and exploit vulnerabilities and to simulate real-world attacks. By delivering a suite of Offensive Security services, CROS discover weaknesses across people, process, and technology, enabling the Firm to better understand its exposure to cybersecurity attacks and to drive a proactive approach to protect itself and to manage risk more effectively.AWS- Site Reliability engineer will work within the global AWS Cloud Services team and will be responsible for supporting highly resilient, scalable, reusable, and performant AWS infrastructure.Reporting to the AWS SRE Lead and working across the AWS Cloud Services team, Cyber Security to ensure that the infrastructure we deliver are in a continuous state of improvement. We operate within a cloud native environment and have a mature DevOps Chapter that you will be working closely with to achieve reliability to DevOps velocity.**Role purpose**:

- Monitor AWS service health alerts, product update and share with engineering team and business.
- Conduct root cause analysis for underlying issues and incidents that affect systems performance and availability, identifying and resolving errors to minimize re-occurrence.
- Update support and operational documentation as required.
- Monitor AWS support request queue, triage and assign to appropriate engineering team.
- Engineering activities to implement patches and support software package provided centrally.
- Input and make recommendations for improvement of our monitoring and incident response.
- Working with both technical and non-technical colleagues and responsible for ensuring business SLA/SLO’s are met and are ever improving.
- Highlight areas of improvement within our infrastructure design for improve resilience and see these changes through to production with assistance from our feature delivery team.
- Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the technical community.
- HSBC standards Business contingency standards.
- Deliver in self-contained or team environment.
- Out of hours’ coverage as per roster.
- Perform other duties as assigned or required.
- Support non-functional testing.
Requirements- Understanding of AWS Services (e.g. AWS EKS, AWS Cloud Watch, AWS SNS, AWS KMS, EC2, VPC, etc.)
- Proficiency in automation and scripting (e.g. PowerShell, C# and Python)
- Experience in dealing with multiple support groups that contribute to a service.
- Understanding of CI/CD best practise - coding, tooling and techniques.
- Experience with incident management and problem solving.
- Experience and demonstrable accomplishments in selecting, designing and implementing automation and compliance frameworks.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD