Advanced Lead Engineer

hace 7 días

Querétaro Qro, México GE Aviation A tiempo completo

**Job Description Summary**: The GE9X Product Support Engineer will provide technical support and leadership to a cross-functional team to work on Engine reliability, safety, mainteanance, cost of ownership, customer responsiveness. In this role you will be responsible for specific hardware/component installed in our engines, solving problems for a successful Entry into Service and later for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team. It is a function with some autonomy but guided by established policies and/or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

**Roles and Responsibilities**
- Identify field issues, bring them to leadership’s attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)
- Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes
- Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems
- Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure
- Prepare and present at Customers and operators’ conferences
- Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc
- Bring the customer perspective to the Life Cycle/Systems Engineering team
- Act as liaison between GE9X customers and internal GE engineering groups
- Travel availability to address field investigations in person
- Meet and/or exceed the established Services engineering responsiveness targets
- Lead development of effective maintenance actions to increase GE9X reliability through Service Bulletins and Engine Manual updates

**Required Qualifications**
- Experience in Aircraft Turbine Technologies
- BS degree in Mechanical, Electrical or Aeronautical Engineering
- Proven knowledge/experience working with Aircraft Engine hardware/components
- Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)
- Demonstrated interpersonal and team working skills
- Self-driven, goal-oriented, independent, good problem-solving skills
- Effective written and oral communication skills in English and Spanish (any additional language is a huge plus)
- Presentation Skills: ability to communicate with technical leadership
- Capable of reaching out to technical coaches and mentors for guidance
- Demonstrated ability in establishing common goals and objectives.

**Desired Characteristics**
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.
- Experience in Aviation engines field problems resolution
- Experience in Engine manuals structure
- Knowledge in Aircraft/engine interface field issues resolution
- Knowledgeable in TOPS8D methodology
- Established project management skills.

**Additional Information**:
**Relocation Assistance Provided**:No

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