Manager of Associate Relations

**Número de Empleo** 23046146

**Categoría de Empleo** Human Resources

**Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** Y

**¿Reubicación?** N

**Tipo de Posición** Management

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The Manager of Associate Relations works as a member of the CALA Work Environment/Associate Relations Team, reporting to the Senior Director of Work Environment. The Work Environment Team support our company’s multiple brands, and serve as a centralized HR resource to associates, managers and leadership for the purpose of mitigating risks, promoting compliance and championing company culture. This is achieved by providing consistent and accurate HR advice, consultation, education, guidance and by conducting thorough, efficient and timely investigations. The Manager of Associate Relations works toward issue resolution in accordance with current company policy, process and practice.

The Manager of Associate Relations works closely with Human Resources Professionals, General Managers, Area Directors, Human Resources (ADHR) and Area Directors of Marriott Select Brands, to support department, function and/or Area objectives.

Generally, works with considerable independence, prioritizing work to support the CALA HR strategy and minimize risk of employment liability to the business.

**EXPECTED CONTRIBUTIONS**

**Business/Functional Results**
- Completes associate relations responsibilities for the CALA area supporting multiple brands.
- Is point of escalation on matters of Guarantee of Fair Treatment/Open Door, Business Integrity Line or Employee Relations Line cases, correspondences, and inquiries through social media, etc.
- Consults with hotel operators and Human Resources professionals on matters of associate relations, general HR issues, and/or grievance, disciplinary issues and procedures.
- Assists, as needed, with the development of performance improvement plans.
- Completes and/or reviews investigation closure notes for accuracy and thoroughly adheres to all approval requirements for Business Integrity Line cases.
- Completes and/or reviews investigation closure notes for accuracy and thoroughly adheres to all approval requirements for Employee Relations Line.
- Responds to, solves and makes decisions on associate relations issues that carry moderate to high risk.

**Strategic Leadership**
- Presents alternative solutions to issues by leveraging the broader HR organization.
- Contributes and participates in creating a consolidated ADHR market summary report by analyzing data, identifying trends and other key information.

**Managing Execution / Building Relationships**
- Recognize problems or issues and follow-up with correct business partners with suggestions for improvement or change.
- Creates and maintains proper documentation on all cases including logging in a timely, accurate and thorough manner, adhering to all Case Management (CM) business rules.
- Completes all case management system (CM) reporting requirements in a timely and thorough manner. Communicates recommendations to business partners related to policy review, communication, training and/or system enhancements to address identified trends.
- Participates in HR meetings, as requested and approved
- Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge

**Other**
- Performs other duties as appropriate
- Travel potential
- Telecommute potential

**CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED**

**Experience and Skills**
- Three or more years of experience in either hotel-based HR management position or Corporate Staff HR
- Experience with associate relations in a culturally diverse work environment
- Experience in interviewing and investigations techniques
- Knowledge of compensation, staffing, labor relations and fair employment practices
- Knowledge of Guarantee of Fair Treatment
- Literate in employment law
- Multi-lingual preferred
- Maintains confidentiality and shares information with only those who have a need to know
- Models, coaches and holds others accountable for leading ethically and with a high degree of integrity.
- Able to prioritize and perform in a matrix environment
- Demonstrates self-confidence, energy and enthusiasm
- Strong coaching and problem solving skills for decision making
- Able to “influence without authority”
- Presents ideas, expectations and information in a concise, well-organized way
- Manages group or interpersonal conflict situations effectively
- Able to affectively assess risk against business benefit and keep leaders informed about key issues
- Able to network and build business relationships effectively primarily over the telephone
- Strong Customer Service skills
- Strong communication skills (verbal, listening and writing). Able to communicate effectively and professionally ov