Operations/back Office Supervisor

Responsibilities:

- Coach and lead a team of Document Verification and Credit Card supervisors and agents for a defined group in compliance with company guidelines, regulations in order to maximize revenue.
- Oversee all required daily functions with the operations.
- Set and enforce Clear Expectations for the team through ongoing performance discussions.
- Monitor and evaluate individual and team performance against objectives.
- Coordinates work activities with other supervisors, agents.
- Provides coaching and feedback to team members.
- Assist Document Verification Manager in developing and implementing strategies that lead to accomplish KPI’s
- Supervise Documents Verification and Credit Card Staff and leads to a positive work environment.
- Prepare management reports and make presentations of results and analysis as necessary.
- Coordinate with response managers to identify gaps and provide correctives actions to support operational results.

Qualifications:

- High School Diploma
- 2 years leadership or senior level experience (preferent).
- Call center experience
- Bilingual skills (Fluent English / Spanish)
- Outstanding problem-solving capabilities
- Schedule availability
- Availability to travel
- Able to assess team member performance and implement action plans.
- Communicate (verbally and written) effectively with all levels within the organization and recommend improvements when necessary.
- Able to identify and resolve issues.
Quick thinker, with an ability to understand and interpret information promptly and effectively.
- Organize and complete work in a timely manner.
- Strong motivation, high level of commitment and excellent teamwork skills#LI-SG1

IND

Company Overview:
**ABOUT OPORTUN**

Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.

We feel privileged to have been named a “Top Workplace” by the Bay Area News Group for three years running, one of Fast Company’s Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.

**WORKING AT OPORTUN**

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER**

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance when hiring for roles in locations with such laws.

**Remote-First Company**

As a “remote-first” workplace, our team members live, work and collaborate from their homes, remote work locations and our offices and contact centers in the United States, Mexico, and India. No matter our location, we are dedicated to our mission to provide inclusive, affordable financial services that empower ou