Operations Rider Experience Manager

hace 2 semanas

Tlahuac, México Uber A tiempo completo

**About the Role**

We are looking for an individual with strong analytical and stakeholder management skills to manage user experience in Latin America. In this role, you will be expected to: analyze problems and scope opportunities, propose solutions, and work cross-functionally to execute them to deliver our mission of providing a dependable user experience.

The main area of focus for this role is to **ideate solutions to provide a seamless user experience with our app**, before, during, and after a trip to drive user retention.

**What you'll do**
- Work closely with Ops and Product teams across the LatAm region to find opportunities and ideate solutions to improve our rider experience
- Take big-picture problems and break them into meaningful steps to develop and optimize processes
- Leverage strong analytical and implementation skills to make project plans a reality
- Build and maintain positive working relationships with cross-functional teams and stakeholders
- Execute core analyses and processes, ensuring they run smoothly
- Understand risks and opportunities and generate actionable recommendations that consider the business context to minimize the materialization of issues
- Have a positive attitude and the ability to operate in a very fast-paced environment

**What you'll need**
- We welcome people from any background to apply
- At least three years of professional experience
- ** Data-Driven Mentality**: Make strategic decisions based on data analysis and interpretation
- **Communication**: [Portuguese or Spanish] and English proficiency - able to present ideas in a comprehensive, yet succinct manner
- ** Teamwork**: Demonstrates optimism, respects others, and works well in a team. Ability to work with people from diverse backgrounds and responsibilities
- ** Executional Excellence**: Ability to easily adapt to a constantly changing and ambiguous work environment
- ** Planning & Organization**: Understand project objectives and create short-term plans and timelines for executing against them

  • Mobility Rider Experience Manager

    hace 7 días

    Tlahuac, México Uber A tiempo completo

    **About the Role***The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. The role's responsibilities is to ensure every aspect of our customer support processes is designed with our customers, and our budget, in mind - creating...

  • Operations Manager, Operations Manager

    hace 7 días

    Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 7+ years of general experience- Solid understanding/background from Last mile operations- English Fluency- 3+ Years as people managerJob summaryAbout AmazonAt Amazon, we're working to be...

  • Operations Manager

    hace 1 semana

    Tlahuac, México Vently Air A tiempo completo

    We are a U.S. based air quality company expanding rapidly nationwide through new franchise locations. We are looking for an Operations Manager that can help us oversee the operations of the entire organization. Must have strong leadership skills to inspire, motivate and guide our employees to submit valuable work and stay productive. Work closely with CEO,...

  • Sr. Operations Manager

    hace 2 semanas

    Tlahuac, México Servicios Comerciales Amazon M A tiempo completo

    A completed Bachelor’s Degree or 2+ years Amazon experience. - 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. - 7+Experience with performance metrics, process improvement and Lean techniques. - 7+ Experience with the full staffing lifecycle, including interviewing, hiring,...

  • Operations Manager, Puebla

    hace 4 semanas

    Tlahuac, México Consea America A tiempo completo

    Our client is a multinational global leader in the automotive industry, with a strong brand reputation in the worldwide market. In order to sustain their business growth in Mexico, we are looking for the Operations Manager role for their team in Puebla.**OPERATIONS MANAGER****REPORTS TO**:General Manager, North America**JOB PURPOSE**:Define the cost estimate...

  • Operations Manager

    hace 4 semanas

    Tlahuac, México Another (México) A tiempo completo

    **WE ARE LOOKING FOR**:Operations Manager**Requirements**:+5 year of experience working in similar rolesBachelor's degree in a relevant field (international business, marketing, supply chain or a related area) is required.Experience in the beauty industry and/or in a B2C company, preferably in leadership roles within operations, supply chain, or related...

  • Operations Manager

    hace 5 días

    Tlahuac, México ARHT Home Solutions A tiempo completo

    Should have at least 2 to 3 years of solid experience in operations, production and leadership ideally in the BPO Industry/Call Center, Sales with a high degree of client management. Roofing and exterior renovations industry is a plus but not required,Discipline to work efficiently as a remote team member.Dependable electricity with a back up available.Work...

  • Operations Manager

    hace 5 días

    Tlahuac, México One Park Financial A tiempo completo

    One Park Financial (OPF) is a fast-growing FinTech (Financial Technology) company headquartered in Coconut Grove, Florida. OPF connects small businesses with a wide variety of flexible financing and funding options to help entrepreneurs acquire the working capital they NEED to take their business to the next level.We want to work with high-performing...

  • Customer Experience Manager

    hace 2 días

    Tlahuac, México Air Canada A tiempo completo

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of Mexico City Airport to ensure safe and secure...

  • Customer Experience Manager

    hace 1 hora

    Tlahuac, México Air Canada A tiempo completo

    **Description****Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**Actively support and supervise the daily Operations of Mexico City Airport to ensure safe and secure and...