Carrier Manager

hace 4 días

Monterrey, México C.H. Robinson A tiempo completo

Job ID: R45032

**Carrier Manager**

Primary Location: Monterrey, Nuevo Leon Mexico

C.H. Robinson is seeking a **Carrier Manager** to join our team. In this role, you will serve as the primary point of contact for the customer's carriers and will be responsible for building relationships, measuring performance, and driving service improvements. You will represent the customer to the carrier and work closely with the customer's team, the internal account team, and own the operational relationship with the customer's carriers.

To succeed in this role, you must excel at relationship building, have strong communication skills, and possess a deep understanding of service and cost metrics, the transportation industry, and project management.

This role offers a hybrid work environment, with in-person collaboration every two weeks in Monterrey, Mexico, and the flexibility of remote work the rest of the time-combining teamwork with autonomy.

**Duties and Responsibilities**

The responsibilities of this position include, but are not limited to:

- Collaborating to create and track carrier performance improvement plans
- Continuously improving carrier management processes
- Managing carrier rates, lane bids, and maintaining the master rate file
- Handling rate and invoice exception management with the internal account team
- Publishing and interpreting carrier scorecards and service metrics
- Working directly with customers on large request-for-proposal (RFP) exercises
- Serving as the carrier escalation point to resolve open issues
- Participating in procurement projects, including data extraction, analysis, formatting, and presenting rates and pricing data
- Performing other duties or responsibilities as assigned based on team or location-specific needs

**Qualifications**

**Required**:

- Bachelor's degree from an accredited college or university
- Minimum of four years of professional experience
- Ability to travel up to 25 percent, domestically and internationally

**Preferred**:

- Experience in procurement, carrier sales, transportation, logistics, or supply chain
- Strong relationship management, presentation, documentation, and accountability skills
- Strong analytical and root cause analysis skills
- Negotiation and conflict resolution skills
- Ability to communicate effectively with all levels of a customer's organization, both written and verbal
- Knowledge of market trends and pricing strategies with the ability to execute accordingly
- Proficiency in Microsoft Office programs
- Commitment to fostering a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

**Benefits**

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

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