Technical Support Engineer

hace 3 días

Colonia Polanco, México CODIFIN A tiempo completo

**We’re Hiring: Technical Support Engineer (Advanced Level)**
Location: Hybrid | CDMX

Are you an experienced Application Support professional with a passion for solving complex technical challenges?

**What You'll Do**
- Manage and resolve complex Level 2/3 incidents in collaboration with development teams.
- Lead root cause analysis and contribute to change management processes.
- Proactively monitor systems to prevent issues and ensure performance.
- Document best practices, technical solutions, and process improvements.
- Collaborate with vendors, account managers, and end users to ensure effective resolution.

**What You’ll Bring**
- **Experience with frontend web technologies (jQuery, AngularJS).**:

- **Backend development experience with AWS, Node.js, and Python.**:

- **Strong database skills (MySQL, MongoDB) and SQL proficiency**.
- **Fluent English communication skills (written and verbal).**:

- **Degree in Computer Science/Engineering or equivalent experience.**

**Bonus Points For**
- Hands-on experience with Microsoft SQL Server (backups, restores, admin tasks).
- Familiarity with advanced troubleshooting tools.
- Previous work in a global, cross-functional support team.

**What We Offer**
- Hybrid work environment and a diverse, international team.
- Comprehensive health insurance and employee wellness programs.
- Generous paid time off for work-life balance.
- Ongoing learning and career development opportunities.
- A vibrant and inclusive workplace culture recognized globally.

We believe that the right people in the right environment can achieve extraordinary things. If you're ready to take your technical support career to the next level and work on meaningful challenges, we want to hear from you.

Tipo de puesto: Tiempo completo

Sueldo: $50,000.00 - $59,000.00 al mes

Beneficios:

- Seguro de vida

Tipo de jornada:

- Lunes a viernes
- Turno de 8 horas

Pregunta(s) de postulación:

- ¿Cuentas con experiência en frontend web (jQuery, AngularJS)?
- ¿Cuentas con experiência backend con AWS, Node.js y Python?

Experiência:

- Soporte técnico: 5 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 11560, Colonia Polanco, CDMX

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