Creative Specialist

In the Creative Specialist role at Shuttlerock, you’ll have a strong project management background, and are well versed in best practices and managing complex accounts/scopes of work. You’ll work with Client Solution Managers to launch subscription deals, and ensure the client needs are understood, briefed well, and projects are delivered on time at a high level of quality. You’ll also work with Partner Program Managers to deliver programs for platform partners who bring hot qualified leads to channel sales, to ensure a high level of conversion.

**Responsibilities**
- Deliver best-in-class service to our customers through project management, and creative expertise.
- Deliver creative projects within committed timeframes.
- Work directly with channel partners (e.g: Meta, TikTok), advertisers, and their agencies.
- Onboard new customers onto the Shuttlerock platform whilst driving for conversions/ renewals post the initial scope of work.
- Package our product suite in the most compelling way relative to a brand's objectives.
- Build strong client relationships by way of reputation both within our brands and across our main channel partners (eg: Meta, TikTok).
- Work with your clients’ creative and media buying teams to understand their brand guidelines and communicate them to Shuttlerock internal production teams.
- Collect and share out industry creative trends, new service offerings, and best practices to educate clients and internal teams
- Create and lead content distribution to clients and channel partners.
- Partner with central teams to deliver relevant feedback and ideas that enhance our content and product roadmap.
- Be a team player that supports the wider team and where there is ambiguity sees an opportunity to define and lead.

**Ideal Capabilities & Experience**
- University degree, preferably in Advertising or Marketing, Communication.
- 3 years experience in Advertising, Digital Marketing, and/or Software as a Service (SaaS).
- Must be well organized, detail-oriented, and have the ability to multitask and work in a fast-paced, highly visible environment.
- Ability to translate client/agency briefings into internal production briefings for our designers.
- Comfortable leading calls and meetings with clients, partners, and key stakeholders.
- Possess a solid understanding of client objectives/goals and can translate their vision into tangible proposals that add value and meet their requirements.
- Ability to communicate and influence key stakeholders within our channel partners and direct customers and agencies at all levels.
- Ability to understand the main drivers of creative performance and clearly explain recommendations to improve results.
- Ability to see and understand opportunities for upsell and spot additional brand creative opportunities.
- Excellent communicator, fluent in English.
- Self-starter used to dealing with ambiguity and ideally having worked previously in a fast paced start up.
- Ability to travel across your clients' offices for in-person meetings when appropriate.
- Advertising platform certification eg: Facebook Blueprint - are a big plus.

**Attributes & Competencies**
- Creative and strategic mindset
- Understanding of Brand Building
- Digital media proficiency
- Project Management skill set
- Courageous collaborator
- Customer focused

**Location**

Mexico City, Remote.

**About Shuttlerock**

Shuttlerock is a creative subscription platform delivering unrivaled speed and limitless scale, unlocking new potential in digital marketing. Its proprietary platform leverages designers and technology to quickly create high-performance mobile video ads using a single visual asset as simple as a still photo. The resulting ads allow agencies and brands to maximize existing creative for a wider audience.

Founded in 2011, Shuttlerock is providing guidance on effective digital marketing all over the world in over 30 languages and is one of the leading Facebook and Instagram Marketing Partners. The company has offices in New York, Los Angeles, Austin, Berlin, Paris, Singapore, Tokyo, and Nelson, New Zealand.