Conversational Designer

Position: Conversational Designer

Location: Anywhere, remotely

Contract Term: until 31st December, renewable

The digital revolution is transforming how more than 4.5 billion people access sexual and reproductive health care and information. The increasing use of technology provides a unique opportunity to reach vulnerable populations that are excluded from traditional healthcare systems or burdened by geographic barriers, high costs, and stigma. Women and young people increasingly turn to the internet as the first touch-point for information, including guidance about reproductive health and abortion information.

Women First Digital (WFD) is an eHealth social enterprise comprised of three online platforms (descriptions below) that provide information and counseling services on safe abortion, contraception and SRHR. At WFD, we believe in leveraging the power of the digital revolution to ensure that all women, regardless of where they live, have access to a safe abortion option. Through these platforms we connect women all around the world to accurate information, allowing them to make informed decisions about comprehensive abortion care and services.
- safe2choose.org
- safe2choose connects women all around the world to accurate and individualized information on abortion, so that they can have a safe abortion where, when, and with whom they feel most comfortable. Our team includes multilingual counselors, medical doctors, and experts in the field of public health and international development.
- HowToUseAbortionPill.org (also known as PinkShoes.org in regions of the world where criminalization or stigma make abortion resources inaccessible)
- HowToUse is a one-stop global resource for safe abortion, providing simple instructions on how to use medical abortion pills. HowToUse also provides abortion eLearning courses, country-specific abortion information and is currently translated into 27 languages.
- Findmymethod.org
- Findmymethod.org shares information on contraception that is easy to understand, comprehensive, and globally representative.

We are looking for a Conversation designer for our safe2choose.org platform:
Overall Objectives:
Job description:

- Understand the needs of the counselling and referral departments
- Collaborate with cross-functional teams to define, design, and launch new Chatbots.
- Design effective, meaningful, and delightful conversational experiences using user-centric design methodologies
- Engage with clients to understand their business goals, customer personas, and resolution paths
- Analyse customer journeys and develop flows optimised for the messaging interface
- Work directly with developers, integrators, architects and QA to build and iterate on the user journeys
- Create conversational design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
- Create demos and mock-ups, wireframes, and templates that clearly convey the conversation design to both external and internal teams
- Analyse customer needs and design, document, test, and develop software as required to satisfy the functional and non-requirements.
- Write effective and natural dialogues
- Develop system flow diagrams to automate a business function and identify impacted systems; metrics to depict the cost benefit analysis of the solutions developed.
- Integrate various back-end services and databases.
- When needed, design and lead different types of testing (A/B testing, focus groups, usability testing, QA), synthesise results and iterate based on results to ensure customer-centric and highly usable products
- Analyse the user experience with live and upcoming virtual assistants to make recommendations for improving user experience
- Maintain proper documentation of all the software changes.
- Adhere to the technical requirements that are provided for the project

**Location**:
Minimum Qualifications:

- Prior experience in building chatbot and automations systems
- Excellent problem solving and analytical skills.
- Strong multitasking and organisation skills.
- High threshold for working in a fast-paced environment.
- Keep up to date with the changing practices of web technology and software.
- Mobile and chat messaging apps - Familiar with different platforms to integrate chatbots.
- Working independently (within broad guidelines) to design architectural solutions to deliver business requirements
- Experience partnering with other designers, product managers, and engineers
- Experience balancing user needs and technical requirements
- Experience creating multiple demos or prototypes showcasing the bleeding edge capabilities of conversational design
- Experience communicating technical requirements and solutions to internal and external audiences
- Exceptional written and verbal communication skills

Desirable Qualifications:

- Chatbot development frameworks and Cloud Platform
- Technologies - a deep understanding of how AI, Machine Learning, and Natura