Customer Support and Software Trainer

**Company**:
BillboardPlanet, LLC. is a leading provider of media management solutions for the outdoor industry.

From ad management business to hospitality, restaurant or POS integration, we offer our products to clients from various domains.

With over 24 years of experience, BillboardPlanet has successfully launched and helped our clients operate their products for different chains in various industries. Over 200 individual franchisees are using our products and we intend to build and develop newer technology every day.

**Key Responsibilities**:

- **Curriculum Development**:
Create comprehensive training materials including course outlines, presentations, hands-on exercises, and reference guides covering all aspects of the company's software functionalities relevant to customer support interactions.
- **Training Delivery**:
Conduct in-person and online training sessions for new and existing customers, covering software features, troubleshooting procedures, and best practices for customer interaction.
- **Performance Evaluation**:
Assess Customers understanding of their software understanding, and identify areas needing additional support.
- **Knowledge Updates**:
Stay current with software updates and new features, incorporating relevant information into training materials to ensure accuracy and relevance.
- **Technical Support**:

- **Feedback Loop**:
Gather feedback from customers and to identify areas for improvement in training programs and address knowledge gaps.
- **Quality Assurance**:
Review customer support interactions to ensure effectively utilizing the software knowledge gained during training.

**Required Skills**:

- **Software Expertise**:

- **Training Delivery Skills**:
Excellent communication and presentation skills to engage trainees and effectively convey technical information.
- **Customer Service Focus**:
Ability to empathize with customer needs and provide clear, concise explanations to resolve issues.
- **Technical Aptitude**:
Familiarity with learning management systems (LMS) and other training tools to create interactive learning modules.
- **Adaptability**:
Ability to adjust training content based on changing software updates and customer feedback.
- **Language**:
English - Reading, Writing, Communication

Spanish - Reading, Writing, Communication

**Work Environment**:

- Primarily office-based, with potential to deliver training sessions remotely depending on the company structure.

**Career Progression**:

- Advance to a senior training role, overseeing a team of trainers and developing more complex training programs.
- Transition into a technical support leadership position, managing a team of customer support agents.

**START DATE**
- Immediate

Pay: From $15,000.00 per month

Ability to commute/relocate:

- 97134, Mérida, Yucatan: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 10/03/2025